Country Director- Jordan

The Center for Victims of Torture is hiring a Country Director to provide leadership for the effective implementation and management of a specialized torture and trauma rehabilitation and capacity building program in Jordan, in line with organizational values, policies and procedures, and commitment to program quality. Key responsibilities include strategic leadership, program development, financial management, staff management, partner relations, security management, and operational management.

Location: Amman, Jordan

Reports to: International Services Program Manager (located in the US)

Start Date: By September 1, 2022

Program Description:

The Center for Victims of Torture’s program in Jordan provides specialized rehabilitation to diverse survivors of torture and war trauma, primarily from Syria and Iraq. The program has two primary goals: provide direct services to survivors and build the capacity of local providers to deliver these services. These efforts will help survivors suffering from the effects of torture and trauma rebuild their lives with dignity and enable them to contribute to their families and communities. It will also allow providers to better understand, identify, support and treat the survivors.

The Country Director provides overall leadership to Jordan-based program operations and provides leadership and managerial oversight of project activities, consistent with CVT’s organizational values, policies and commitment to program quality. The Country Director sets operational direction by prioritizing and organizing team actions and resources, and ensures the program accomplishes its goals. This position will also spearhead CVT Jordan’s sustainability plans.

Organization:

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Atlanta, Tucson, and Washington DC, as well as operations in Africa and the Middle East.

Responsibilities:

• Program Management: Lead local program planning and implementation to ensure achievement of program goals and alignment with organizational strategic objectives. Empower management team to create ambitious yet achievable goals and to create systems of accountability for their departments. Liaise with headquarters. Strategically allocate field-based resources. Ensure coordination between project activities to promote integrated programmatic implementation. Leverage project monitoring and evaluation results to inform in-country program implementation. Serve as a representative of the organization and foster relationships that advance programmatic and strategic priorities. Key relationships include government ministries, program partners, coordinating forums, and other key stakeholders. Delegate liaisons to ensure program is represented at all appropriate forums. Ensure close coordination and information sharing with relevant in-country peers and partners. Lead on key tasks related to CVT’s registration and legal status in Jordan.
• Fundraising & Development: Cultivate and manage relationships with donors. Contribute to funding proposals and prepare reports required by donors, CVT and other stakeholders. Respond to donor, government and media requests for information.
• Financial Management: Ensure transparent and accountable stewardship of CVT resources. Monitor program budget and regularly review for any necessary adjustments. Oversee the preparation of budgets, forecasts and reports. Ensure financial controls are in place and the program is compliant with all donor and government requirements. Participate in and support audits from donors, headquarters and third parties.
• Staff Management: Supervise a staff team that is committed to maintaining the values of the organization and achieving program objectives. Hire, train, supervise, manage the performance, and promote the development of team members, including delegation of responsibilities to ensure their professional growth. Ensure human resources policies and practices support a productive, committed and motivated workforce that upholds the values of the organization. Ensure compliance with all relevant labor laws and regulations. Ensure day-to-day operations (logistics, facilities, transportation, maintenance and procurement) are implemented in a coordinated, transparent, and timely fashion. Model and implement best practices in staff well-being.
• Operations Management: Liaise with headquarters and ensure policies and plans are implemented and culturally appropriate. Ensure effective coordination of all logistics, including management of facilities, transportation, equipment, furniture, supplies and other acquisitions. Collaborate with partners to meet logistics needs. Oversee the preparation and management of contracts with local vendors, including construction contractors.
• Risk Management: Oversee the local risk management team, and implement all risk management policies. Ensure emergency preparedness plans are in place and appropriately followed. Adjust program practices and operations in response to evolving risks and changes in the legal, political, economic, security and health context.
• Partner Relations and Community Building: Develop and maintain strategic relationships with community leaders and NGO partners in order to facilitate achievement of program goals.

Qualifications

Required education, experience, certificates, licenses or registrations

• BA degree in international development or related field
• 8 years of experience in management and team supervision in an international non-governmental organization
• Experience with financial management of NGOs
• Experience developing and implementing security policies in unpredictable environments

Preferred education, experience, certificates, licenses or registrations

• Graduate degree in international development or related field
• Experience living and working in low- to medium- resource contexts
• Experience in a country-level leadership role in an NGO

Competencies (Knowledge, Skills and Abilities)

• Familiarity with mental health programs and experience implementing psychosocial programs preferred
• Familiarity with private, US government, UN and multi-lateral funders
• Demonstrated ability to manage projects across the entire lifecycle from proposal development, implementation, monitoring and evaluation
• Demonstrated ability to manage self-care and promote staff well-being
• Working knowledge of Microsoft Office suite (Outlook, Word and Excel)
• Excellent written, verbal and interpersonal communications skills
• Excellent skills in negotiation and conflict management
• Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
• Strong participatory leadership and interpersonal skills
• Flexibility and adaptability to work in unpredictable, isolated environments, periodically lacking in amenities.
• Interest and ability to engage in diversity, equity and inclusion efforts within the organization
• Interest in or commitment to human rights
• Ability to travel within Jordan (including to Irbid, Mafraq, and Zarqa) up to 15% of time.

CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex, gender, sexual orientation, disability, age, marital status, veteran status, familial status or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.