Costumer Service Employee (f/m/d) – 1st Level SMB

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

In order to continue to guarantee a high quality of service for our customers, we would like to expand our SMB team especially for French customers. Therefore we are looking for several new employees.

• In addition to your motivation and patience, you want to provide our customers with high-quality support. In close cooperation with your colleagues, you will make a decisive contribution to their satisfaction.
• As the first point of contact for our customers, you will do everything you can to quickly understand and find a suitable solution. Nothing should be left to chance.
• In order to always offer our customers the best solution and/or option, your commercial communication will be crucial.
• Your desire to perfect and continue your knowledge of our products is essential to effectively respond to our customers.
• You will help to continuously optimize processes and products and actively contribute to the development of the customer experience.

We Appreciate:

You have completed communication training or have professional experience in call centers.

• You like contact with customers and your first goal is to find the best solution for their request.
• Your communication skills are perfect, both oral and written.
• You give your best to promote the quality and satisfaction of our customers.
• Fluency in French as well as German and/or English is an advantage.

About IONOS

1&1 IONOS is Europe’s leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.