Contracts Management Officer

CTG overview:

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of position:

• The Contracts Management Officer position is within the Engineering & Facilities Management Section (EFMS), within Service Delivery Management (SDM).

Role objectives:
Under the direct supervision of the Resident Contract Manager in the engineering section, the consultant will be required to perform tasks assigned in connection to effective implementation of contracts & contracting activities within engineering section, with the aim of ensuring proper performance of obligations by our client’s contractors & mission proponents. Within delegated authority, the Contracts Management Officer will be responsible for the following duties (note that duties are generic & may not be performed by all Contracts Management Officers):

• Plays a pivotal role in the development & implementation of operational plans, Standard Operating Procedures (SOPs), initiatives & projects relating to contract compliance & performance management.
• Oversees the procurement process by providing input to statement of works / requirements including articulation of performance standards & Key Performance Indicators (KPI’s), development of technical evaluation criteria, providing support if & when required on Local Committee on Contracts (LCC) presentations, provide assistance with evaluation of vendor proposals & guidance during contract formulation, drafting & negotiation.
• Develops a quality assurance plan that provides a systematic & structured method for monitoring contract performance.
• Participates in the development of contract risk assessments & risk management plans, including mitigating measures.
• Develops contract compliance checklists & implementation plans.
• Participates in the assessment of contractor performance, including providing advice & action to address instances of poor performance & / or non compliance on contractual obligations.
• Conducts contract close out processes including identifying documentation, disseminating best practices & lessons learned & performing final contractor performance assessment.
• Ensures the enforcement of UN contracts in consultation with mission technical units, procurement & UN headquarter stakeholders, as appropriate.
• Liaises with other departments including the office of legal affairs, in relation to handling of claims & disputes, demanding specific performance, claiming against warranties & enforcing other contractual remedies.
• Within the terms & conditions of the contract, works towards resolution of conflicts or performance issues arising during instances of poor performance & / or non compliance of contractual obligations.
• Drafts relevant audit responses, as required.
• Maintains EFMS electronic & hardcopy files & records to ensure proper accountability is maintained.
• Performs other related duties as required.

Project reporting:

• This role works under the supervisor (CLSS & / or Chief RU).

Key competencies:

• Master’s Degree or equivalent in Business Administration, Public Administration, Engineering, law or related field is required or a Bachelors Degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the Masters Degree.
• At minimum of 5 years of progressively responsible experience in supply chain, project / contract management, logistics support & / or procurement of global service contracts is required.
• Experience in managing support services of international peacekeeping or military operations is highly desirable.
• Knowledge of the UN rules, regulations & working practices pertaining to field missions is advantageous.
• English & French are the working languages of the United Nations (UN) Secretariat. For the positions advertised, fluency in either English or French languages is desired.
• Demonstrates knowledge in the field of contract & / or project management, including knowledge of quality assurance, service & commodity contracts.
• Has practical knowledge of management of service & commodity contracts in a field / decentralized operation.
• Demonstrates fiscal awareness & responsibility & very good knowledge of UN financial regulations & rules.
• Has ability to develop, maintain & supervise management control systems.
• Shows pride in his / her work & achievements.
• Demonstrates professional competence & mastery of subject matter.
• Is conscientious and efficient in meeting commitments, observing deadlines & achieving results.
• Is motivated by professional rather than personal concerns.
• Shows persistence when faced with difficult problems or challenges.
• Remains calm in stressful situations.
• Takes responsibility for incorporating gender perspectives & ensuring the equal participation of women & men in all areas of work.
• Takes ownership of all responsibilities & honors commitments.
• Delivers outputs for which one has responsibility within prescribed time, cost & quality standards.
• Operates in compliance with organizational regulations & rules.
• Supports subordinates, provides oversight & takes responsibility for delegated assignments.
• Takes personal responsibility for his / her own shortcomings & those of the work unit, where applicable.
• Considers all those to whom services are provided to be “clients” & seeks to see things from clients’ point of view.
• Establishes & maintains productive partnerships with clients by gaining their trust & respect.
• Identifies clients’ needs & matches them to appropriate solutions.
• Monitors ongoing developments inside & outside the clients’ environment to keep them informed & anticipate problems.
• Keeps clients informed of progress or setbacks in projects.
• Meets timelines for delivery of products or services to client.

Team management:

• Team management responsibiity experience is not required for this role.

Further information:

• Quaified female candidates are encouraged to apply for this role.