Complaint and Feedback Mechanism Assistant (Project Support)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty.

Poverty is an outrage against humanity. It robs people of their dignity and lets injustice thrive. But together we have the power to transform lives.

We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We provide urgent, practical help in times of crisis and beyond. We seek to eradicate extreme poverty by tackling its root causes. Together with people living in poverty, we amplify our voices to speak truth to power and create lasting change.

Everyone is equal in the sight of God. For over 70 years, this has inspired us to stand together in solidarity with our global neighbours, of all faiths and none.

About the role

The role will be based in Mafa and will assist the Monitoring Evaluation Accountability and Learning (MEAL) unit as well as the programmes unit in implementing Accountability activities in its humanitarian projects. The role holder will support the direct implementation of the Complaints and feedback mechanism component of Accountability and ensure there is high compliance to already stated protocols within the Christian Aid MEAL team. The role holder has to be versed in the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle, and other relevant accountability guidelines. The role holder will periodically provide reports and information products for various stakeholders, all to seek more support or show the quality/achievement of Christian Aid Accountability work in the various projects.

About you

You must have a degree in a relevant field with at least one-year working experience with an I/NGO. You must have experience in monitoring, evaluation, and project/programme-cycle management approaches and tools – including participatory planning, understanding and familiarity with data management tools. You must be knowledgeable in the use of mobile data collection technology, familiar with Microsoft Packages and basic computer use. You must have hands-on experience in monitoring and supporting community-based development programmes. You must have excellent report writing, communication (written and verbal) skills, and strong IT skills. You must have an understanding of the partnership approaches in international development. The ability to manage, organize information systems, establish and maintain filing systems is desirable for this role.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance and flexibility that will ensure you enjoy a good work/life balance.

Competency questions (if required)

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Communicate effectively

Tell us about a time when you needed to explain something simply or differently because someone appeared to have not understood you. What was the context? What was your task? What did you have to communicate differently? What did you say? How did you say it What was the result? Were you successful? If so, how did you know?

Deliver result

Please tell us about a time when you were particularly conscious of the quality of your work and how you ensured it met the standards required. What was the situation? Which piece of work? Why was it memorable? What had you been asked to do? What action(s) did you take to check the quality and standard? Were you successful? If so, how did you know?

Build partnership

Give us an example of when you treated others with dignity and respect while recognising that they had different ideas and views from yours. What was the situation? How were you aware of the differences involved? What was your task? What outcome were you trying to achieve? What actions did you take? How did you demonstrate dignity and respect? What was the result of your actions? Were you successful? If so, how did you know?

N.B: ELIGIBLE FEMALES ARE STRONGLY ENCOURAGED TO APPLY