Afiniti
Our technology combines mature artificial intelligence and big data analytics to intelligently pair customers and agents in contact centres based on behaviour, replacing traditional routing methodologies. By using customer and agent data to pair individuals. Afiniti improves the quality of the customer experience, which in turn increases the likelihood of a successful outcome. Afiniti’s solution is complementary to existing systems, requires no operational change, is quick to deploy and invisible to both agents and callers once in place, and delivers a precisely measurable financial benefit.
Afiniti was founded in 2007 and has offices across over 18 countries with more than 1,000 employees globally.
Role Description And Key Responsibilities
The Commercial Strategy Intern is responsible for driving the execution on selected live and target UK accounts;
- Responsible for the qualification and progression of prospect accounts:
- Research on potential new targets across multiple industries
- Initial financial assessment of opportunity & developing business cases
- Planning of initial client engagement and creation of material to support initial interactions
- Persuasive articulation of value proposition and education of the client on key commercial topics
- Supporting commercial negotiation process including pricing and contracting
- Overseeing in-life account management: Proactively seeking performance improvement opportunities, working cross-functionally in conjunction with the Account Lead, Operational Lead, AI and Data teams
- Driving performance and growth on existing accounts
- Owning client relationships with Commercial, Finance and Marketing client executives, identifying key stakeholders and helping navigate client organisations
- Performing ongoing commercial performance analysis and forecasting for clients
The role also entails responsibilities supporting internal Afiniti teams with global initiatives, such as:
- Management and maintenance of internal P&L forecasts and ownership of the accuracy of these forecasts
- Ensuring all internal CRM data for selected accounts is updated, accurate and useful for Management team
- Co-ordination of internal account & business reviews
- Ad-hoc special commercial projects
Desired
Skills and Experiences
- Commercial thinker with an entrepreneurial mindset and a “can do” attitude
- Highly resourceful and adaptable, learns fast and can think outside the box
- Strong team-player, empathetic, can read people well and build relationships
- Strong communication skills, ability to understand and articulate complex data and able to adjust communication style to both senior and more detailed audiences
- Strong organizational skills and ability to progress on various projects and manage multiple stakeholders simultaneously
- Excellent analytical and problem-solving skills, strong attention to detail
- Strong proficiency in Excel and PowerPoint, comfortable building and managing financial models in Excel
- Understanding of basic accounting principles and curiosity about corporate and financial strategy
Helpful
- Finance, Telco, consulting or technology sales/strategy background
- Curiosity for AI technology, previous data experience
- Foreign languages and exposure to multi-cultural environments
Position
- 6 months, starting February 2023
- Location: London, preferably, with option for hybrid working
- Compensation package: Competitive
To apply for this job please visit careers.afiniti.com.