Mandarin Oriental Hotel Group
Responsibilities
- Manage room control, monitor availability and efficient release of rooms for arrival guests.
- Read through guests’ arrival report and see to all guest’s requests and needs according to company established services by guest categories standards.
- Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
- Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
- Handling cashiering duties.
- Monitor major group movement and coordinate with the various departments.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Attends to guests with regards to general inquires, request and complaints.
- Meet and greet all the guests upon their arrival and /or departure.
- Extensively collect and gather all feedbacks from guests.
- Conduct Courtesy calls to guests during the course of their stays.
- Assist in VIP check in.
- Assist in major group movements.
- Perform any other duties as assigned by Superior.
- Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’
Skills & Requirements
- Front Office experience is required and Food and Beverage experience will be a plus
- Fluent proficiency in English
- Enjoys interacting with guests and meeting new people
- Able to work on shift schedule
- Dynamic and energetic
- Excellent organizational and communication skills
- Previous experience in Club Lounge is an advantage
- Good team player and willing to learn
To apply for this job please visit secure.dc3.pageuppeople.com.