Client Advisor (m/f/d) – Zurich

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Store in Zurich with immediate effect.

Responsibilities

Retail Excellence – Execute exceptional retail performance to ensure sales and service

• Achieve Sales Plan
• Understand and deliver Store KPI’s
• Participate and achieve minimum targets with global, regional and local initiatives
• Advocate and lead by example the Tiffany cultural values

Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock

• Adhere to compliance of store operations
• Adhere to department merchandising standards at all times
• Conduct daily housekeeping, including daily management of Clienteling database
• Ensure accurate and efficient maintenance and controls of stock

Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally

• Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
• Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence

Client Experience – Elevate in store experience consistently delivering memorable moments

• Ensure highest levels of in-store luxury experience at all times, including: presentation, behavior, hospitality
• Acknowledge and escalate customer issues / complaints

Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend

• Cultivate new and existing customer base
• Create unique experiences and achieve customer satisfactory feedback
• Support and participate in events

Qualifications

• Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.)
• Proven track record in achieving sales results and building customer relationships
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required
• Ability to work with a diverse client base
• Ability to work in a fast-paced, changing environment
• Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail
• Must have authorization to work in the country where the position is based
• Must have a strong command of the German and English language. Arabic or additional language skills are advantageous

Our Benefits

• Training and development opportunities within the world’s largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Attractive employee discounts
• Rewarding incentives & possible participation in exclusive events