CHS Alliance membership officer – COM.202201

An exciting opportunity to help grow and support our global network

We are looking for someone with fantastic communication and administration skills to help us grow our diverse membership. CHS Alliance members are committed to making aid work for people affected by crisis.

As a secretariat, we support our members to apply, measure and improve their work using the Core Humanitarian Standard (CHS). We offer services and convene members to learn from each other, as well as to advocate for the sector to better deliver on its commitments to people affected by crises.

If you are passionate about working to support a global network of humanitarian and development NGOs, have proven administration skills, and enjoy building relationships with people from all over the world, this could be the perfect job for you.

What we expect from you As the membership officer, you will join the team responsible for communicating and engaging with the 150+ members of the CHS Alliance.

Purpose of the role:

Supporting the CHS Alliance to achieve its strategy for a strengthened global network.

Tasks:

1. Support the Director of Communications and Membership by implementing application procedures and processes, including: reviewing applications, conducting due diligence checks, corresponding with applicants and distributing membership materials;
2. Provide information on membership to colleagues and external parties. This includes answering email enquiries about membership from prospective members, tracking membership prospects, and setting up briefing calls where appropriate;
3. Liaise with new members on the ‘welcome pack’ materials (certificate, official letter, setting up induction calls);
4. Ensure member records are regularly updated on the database, and supporting finance colleagues with information for invoicing;
5. Sharing information with relevant Alliance staff and ensuring members are accessing appropriate support and services
6. Support the preparation of reports, analytics, dashboards to track membership performance for sharing with the Membership and Nominations Committee and assist with note taking as needed;
7. Support membership dialogues, consultations and annual members’ survey using digital survey platform (such as Survey Monkey);
8. Liaise with service providers to order promotional and printed materials for the CHS Alliance (like CHS booklets, business cards, etc);
9. Organise membership related posting (sending welcome pack and other publications to members);
10. Monitor the general email account of the CHS Alliance ([email protected]), in collaboration with the Events Manager;
11. Help establish systems for coordinating and tracking for translations of the CHS and other Alliance materials, which are coordinated through voluntary contributions from members;
12. Other tasks as directed by the Director of Communications and Membership.

Key Contacts:

• Internal: Communication and Membership team.
• External: Membership applicants; interested organisations; existing members; some external providers.

Person Specification:

Qualifications:

• Higher education
• Professional certificates in administration or info management

Experience and Knowledge:

• At least 2 years of administrative experience
• At least 2 years’ experience in using Microsoft Office 365 suite, particularly Word, Excel & PDF
• Basic working knowledge of Adobe Creative Suite, particularly Photoshop, Illustrator or InDesign
• Familiarity with an online, remote working environment (e.g. MS Teams, Zoom)

desirable:

• Experience in a membership organisation
• Knowledge of the humanitarian or development sectors
• Experience in the humanitarian sector and appreciation of the needs of Alliance members and more generally the application of quality & accountability standards and codes of good practice.
• Experience using Salesforce

Language

• Excellent English, both oral and written.
• Other language (including French, Arabic, or Spanish) a strong asset

Skills and Competencies:

• Delivering Results: Dynamic and able to bring opportunities together to deliver results.
• Inclusive: Demonstrating understanding of gender, diversity and inclusion.
• Creative thinking: Curious about alternative or unconventional ideas/solutions. Flexibility, creativity and effectiveness in working collaboratively.
• Communicating: Effective communication skills, both verbal and written.
• Cultural Sensitivity: Adaptable and sensitive to work in different cultural contexts.
• Time Management: Ability to work under pressure and meet strict deadlines. Ability to prioritise workloads and self-organise.

Behaviour

• Proven integrity – upholding and promoting the highest standards of ethical and professional conduct and abiding by the CHS Alliance Code of Conduct.
• Commitment to the CHS Alliance values, vision and mission.

As part of the team, you commit to the CHS Alliance vision, mission, and values and commit to be personally and collectively responsible for upholding and promoting the highest standards of ethical and professional conduct. This includes refraining from acts of misconduct, respecting the CHS Alliance’s Code of Conduct and the dignity of those whom the Alliance pledges to assist and with whom they have contact.

Terms and Conditions

Reports to: Director of Communications, Membership and Outreach

Location: London or Geneva

Time commitment:80 – 100 % – open ended contract

Salary: Current salary range for this position (gross annual) starts at GBP 28’250 for London and 66’000CHF for Geneva.

Start Date: mid July 2022