Casework Program Manager

Job Overview

Under supervision of the Resettlement Director of IRC in Salt Lake City, the Casework Program Manager will oversee casework and housing team staff, who provide direct resettlement services to refugees, asylees and other similar populations as applicable. This position is responsible for ensuring the delivery of high quality R&P and extended case management services, compliance with contract requirements and the completion of reports in a timely manner. In addition, this position oversees the coordination of housing and logistics services related to resettlement and new refugee arrivals. This position is part of the IRC SLC leadership team and as such will support raising organizational visibility at the local level and assist in developing local resources from public and private sources as well as serve as an expert about the IRC and the US refugee program to the general community.

Major Responsibilities (including but not limited to)

General Management

• Provide effective management and oversight of resettlement services and activities for the office including supervision of several direct support staff.
• Ensure compliance as well as quality and timely services to all clients.
• Provide direct supervision of resettlement team staff members including Caseworkers Supervisors and the Logistics and Housing Coordinator. Provide appropriate training, coaching and development of all resettlement staff. Conduct annual performance evaluations.
• Exercise leadership and coordination by instilling teamwork, communication, quality and cooperation in resettlement services and work with other IRC programs to integrate services and provide a seamless experience for clients particularly as it relates to health, education and employment services.
• Assist with completion of compliance and funding reports.
• Coordinate with the Executive and Resettlement Director on the direction and management of the office, including grant-writing activities, resource development activities and the strategic action plan.
• Develop and cultivate community resources and relationships.
• Represent IRC in the community and act as point of contact for resettlement actors and donors.

Financial Management

• Oversee the implementation, management and tracking of various budgets including R&P direct assistance.
• Provide oversight of monthly expenditures to clients.
• Review and authorize payment voucher requests from staff and plan program expenditures in accordance with the annual budget.

Program Management

• Confirm sponsorship and coordinate arrival information with the immigration team.
• Ensure provision of comprehensive orientation and services as outlined in the R&P Cooperative Agreement, matching grant guidelines, refugee coordinated case management and other State and local contracts. Ensure clients are linked with the appropriate social service, employment, educational, health care and transitional income providers in a timely manner.
• Liaise with the Utah Refugee Services Office in coordination with the Resettlement Director on a program level regarding compliance, partnering, monitoring, trainings, and other items associated with extended case management.
• Ensure case files are maintained and conform to all contract requirements and reflect contact with clients and program activity in a timely manner. Conduct both regular and random case file reviews.
• Comply with all policies and protocols of the agency. Participate in program meetings and staff development activities.
• Other duties as assigned.

Job Requirements

Education

• College degree required. Graduate degree in management, international relations or social work preferred.

Work Experience

• At least three years of experience in domestic refugee resettlement or emergency refugee work abroad and financial/budgetary experience.
• Previous case management experience is preferred

Demonstrated Skills/Competencies

• Skills in people management using a coaching approach. Ability to help staff confront challenges, produce high quality work and manage time effectively.
• Skills in data tracking and reporting, maintaining client files and assessing program progress.
• Demonstrated understanding of fiscal management and reporting required.
• Ability and passion to train and mentor staff with less experience on case management issues.
• Ability and passion to strengthen programs through best practices and innovative approaches.
• Able to think and work independently. Must be flexible, capable of working under pressure with deadlines and managing multiple priorities. Comfortable working in a fast-paced, multicultural environment and serve as a strong advocate for refugees.
• Ability to represent the IRC in public forums, meetings and in the community.
• Able to pro-actively coordinate a variety of services to clients who have limited English proficiency and familiarity with the U.S. culture.
• Computer literacy (PC) required.
• Must have excellent communication skills both verbal and written. Fluency in a refugee language is a plus.
• Must have reliable transportation and maintain valid driver’s license.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.