Casework Coordinator (Family Reunion Integration Service)

Location: Cardiff

Contract type: Permanent Hours: 35 hours per week Salary: £22,837 per annum (salary includes a market supplement)

Could you provide support to refugee families reuniting in the UK?

We have an exciting opportunity for a Casework Coordinator to join our Wales based team, working on our Family Reunion Integration Service (FRIS) project.

You will be responsible for coordinating and delivering casework services for reunited refugee families in the South Wales area and will undertake a range of duties designed to develop, maintain, promote the service. What you’ll be doing will be dependent on the needs of the families you’re supporting, so each day will be different. This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis.

How you’ll make a difference.

This role is part of the Family Reunion Integration Service which is the UK’s first national programme of integration support specifically for reunited refugee families. Since October 2018 it has supported over 800 families in ten UK cities: Belfast, Birmingham, Cardiff, Glasgow, Leeds, Leicester, London, Greater Manchester, Plymouth, and Sheffield.

The role of Casework Co-ordinator is at the heart of the FRIS project. Working as part of the team, you will be responsible for coordinating and delivering casework services. You will also, provide support on a range of issues including welfare benefits, housing, health and education. and work with our volunteer interpreters to ensure arriving spouses fully understand the casework processes they are involved in, and to empower families to advocate for themselves.

This role could be for you if …

• You have established organisational skills. You can plan, manage, and monitor your own and others workload.
• You are comfortable using Microsoft office as well as data base and spreadsheet packages.
• You have strong interpersonal and communication skills. You can build relationships and adapt your communication style to suit the needs of a diverse group.
• You are patient and professional. You can communicate with people whose first language is not English to understand their rights and entitlements and advocate on their behalf.
• You can provide sensitive, safe and empowering support to distressed people in vulnerable situations and have previous experience delivering casework.

Closing date for applications is 23.59 on the 21st September 2022, with interviews to follow shortly after.

Should you have any questions on this role please email us at quoting vacancy ID 5970.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

What you’ll get in return

As well as a rewarding role with a global charity, you’ll get access to a wide range of benefits, these include:

• 36 days holiday (including Bank Holidays) – pro rata for fixed-term roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Discounts from a range of online and high street retailers

Meet the team

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

• Reduce destitution and exploitation
• Restore family links and facilitate reunion
• Challenge stigma and build inclusion
• Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change – advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis