Case worker

General Description of the Organization:

Orange is a non-governmental civil society organization devoted to alleviating the suffering and improving the sustainability mechanisms of the conflict-affected population. Since its establishment, Orange partners directly with affected Syrian populations delivering programmes spanning sectors, including humanitarian and development programmes, in the Early Recovery, Food Security, Agriculture, Livelihoods, Education, and Protection, in addition to long-term impact interventions focusing on the economic empowerment and the local value chains improvements to enable targeted communities to improve their living practices and their sustainable mechanisms. Orange collaborates with variety of national and international non-governmental organizations, as well as local initiatives to adopt community-based approach that leads to improve the response’s impact to the humanitarian crisis and provides sustainable and alternative solutions.

Job Purpose:

The Case Worker will be responsible for assessing, planning, implementing, monitoring, and evaluating procedures necessary to fulfill the health and humanitarian needs of the beneficiary. This role also involves conducting awareness sessions and delivering psychological first aid.

Duties, objectives, and competencies:

• To provide information to beneficiaries receiving services from the institution about the services they can receive and their rights and obligations**.**
• To obtain basic information about the beneficiaries by conducting the first interview/pre-evaluation with the beneficiaries who apply to our institution, and to determine their need and direct them to the services provided within or outside the center according to this need**.**
• To carry out guidance activities for beneficiaries regarding services not provided in our institution but carried out by other institutions and organizations in the province and to follow up their referrals to other organizations**.**
• Develop case management plans with the individual beneficiary/family**.**
• To organize and facilitate the application of beneficiaries to public institutions, hospitals, and other service points, according to the case management plan**.**
• Regularly monitor the case management beneficiary for next steps and inform the beneficiary of all relevant steps.
• Contributing to the organization of social events and informative seminars**.**
• Meeting with beneficiaries during field/institution visits and providing information on the issues they need**.**
• To facilitate beneficiaries’ access to the services they need**.**
• To regularly report the information obtained during field studies and convey it to M&E and/or Project manager**.**
• Playing, facilitating beneficiaries’ access to services, and providing accompaniment**.**
• Taking part in analysing the data obtained**.**
• To act with team spirit in all work by complying with universal ethical values**.**
• Strong (self) organizational skills and working in a disciplined and consistent manner with working hours**.**
• Participating in supervision sessions, follow-up meetings, and staff training**.**
• In addition to the above, they may be asked to make additional contributions towards the needs of the project.

Requirements:

• Proven working experience in case management, including as a Nurse, Mental Health Case Manager, or a related job
• Excellent knowledge of case management principles
• Previous experience with case management aspects
• Effective communication skills
• Excellent organizational and time management skills
• Familiarity with professional and technical emerging knowledge
• Problem-solving skills and ability to multi-task
• Compassionate with teamwork skills
• Bachelor degree in a related field

Orange’s Values and Principles:

We believe that:

• Maintaining a positive, healthy, and trusting relationship is central to making the partnership a success.
• Appropriately trained and resourced staff and volunteers are key to effective and efficient service and program delivery in the development sector.

We are committed to:

• Shared responsibility, accountability, and decision-making in any partnership.
• Providing access to high-quality learning to empower people and professionals in the development sector, particularly in the developing world.
• Learning from each other to strengthen and enhance the long-term sustainability of our services and programs to benefit the children and communities we serve.

Child Safeguarding & PSEAH policy

Orange aims to create an organization that is safe for children and women but is also aware of the need to keep child protection concerns proportionate and to guard against over-zealous attitudes. Child and women abuse thrives in closed and secretive atmospheres. Orange’s best protection is to create an open and aware culture where people are not afraid to speak about their concerns.