Case Manager (Bilingual Spanish/English)

Asian Association of Utah

Case Manager Job Posting (Spanish Speaking)

Posting Date: March 7th, 2022

Asian Association of Utah (AAU) dba Refugee and Immigrant Center seeks to hire a multi-lingual (Spanish/English) Case Manager who would carry a caseload of clients while also assisting the agency with other duties in meeting the needs of Spanish speaking clients.

Position Description

Under the direction of the Director of Youth and Family Services and the Lead Case Manager, the Case Manager will manage a caseload of refugee/asylee/victim of trafficking clients to enhance and extend culturally and linguistically appropriate intensive case management services to refugees and other qualified immigrants (Second Migration refugees, asylees, Parolee and Victims of Trafficking can receive services upon arrival verification). The client and their family’s barriers must be identified and resolved. The Case Manager is to serve as a source of information and referral for the client(s) following the grant contract obligations.

Schedule/Location/Logistics:

Position will work a M-F 8:30 am to 5:30 pm schedule with occasional shifts in schedule for evening/weekend client needs/community meetings. AAU offers paid time off pro rated at 6 hours of PTO for every pay period worked.

Department: Youth and Family Services

Classification: Full-time, Exempt, Full Benefits; retirement benefits available after 1 year of employment

Location: AAU downtown office – 155 S 300 W, Salt Lake City, UT 84101

Responsibilities

• Provide a culturally sensitive face to face (following CDC guidelines) case management service with exceptional customer service – ie friendly communication with an adaptability and flexibility for difficult situations. 
• Communicate program participant requirements to each case and hold client responsible for following those requirements for participation.
• Coordinate and execute all the required case management services as outlined in the case management program contract and the housing assistance program requirements
• Perform a client/family intake gathering all the required paperwork and data as laid out in the contract. Ensure client is eligible for services. Organize a hard client file to keep required documents. Follow the intake procedure and steps laid out in the program policy/procedures.
• Collaborate with the program funders to complete an initial assessment followed by 6 month follow up assessment until the client is discharged.
• Collaborate in forming an action plan addresses the needs that were identified in the assessment. Once the plan is created it is the responsibility of the CM to follow-up with the client/family in completing that plan.
• Terminate/Discharge clients when they complete their length of service.
• Connect clients to community resources and services; connection could require visiting clients in their homes, transporting clients to a doctor’s office, providing interpretation at a school visit, assisting in setting health appointments, etc. Every effort should be made to ensure that clients are aware of the services available to them and that these services are non-duplicative.  
• Keep data collection organized and up to date as described above.
• Perform a home visit to each case at a minimum of 1x per month. If the CM is not able to contact the client the program director should be informed and decision on the continuation of the services will be made in collaboration with the program funder.
• At a minimum in addition to the home visit contact each client 2x per month to check in on their progress toward achieve the goals laid out in the action plan.
• Record case notes for every service provided to clients and every interaction had with each client/family.
• Work with youth involved in the family case to: enroll youth into school each, check in on how youth are doing month to month (at same time as checking in during home visit; record interaction in notes), connect with other youth related services if the youth needs more intensive assistance.
• Perform outreach efforts to the community to recruit clients to join the case management program.
• Other duties as assigned by the program supervisor/the agency leadership

Agency Duties/Other Duties

• You will be requested to help interpret from time to time within all departments of the agency. The expectation is that staff will assist each other when their schedules allow it.
• Various tasks to support the agency mission can be assigned at any time

Background Checks and Driving Licenses

• Staff must retain a valid driver’s license and car insurance with at least 2 years of driving experience. Staff will be reimbursed at the federal rate when using their own vehicle for agency/program purposes. (Refer to the agency driving policy for more information)
• Staff will have to undergo a background check each year.

Sick/Vacation Time

You will earn sick and vacation time each pay period at a rate of 6 hours of paid time off per pay period. Paid time off must be approved in advance and at least 72 hours of notice should be given. If sick time is used and 3 more consecutive days of sick time are used a doctor’s note is required.

*This job description and attached job duties are subject to change at any time. Any changes will result in an update descriptions shared with all staff involved.

Other Considerations:

– position is required to be able to read, write, and verbally communicate in Spanish and English

– degree/work experience in social services or related field preferred

– experience with diverse populations

– must have own transportation/valid driver’s license for position – part of the position responsibilities is to visit client in their homes and occasionally provide transportation for them to crucial appointment

– 2 years of driving experience; no more than 3 moving violations in the past 2 years

– must pass background check

Compensation

• $18-22/hr DOE
• Full health/medical benefits offered
• Vacation and Sick time pro-rated by total hours worked per pay period
• Retirement package available after 1 year of employment

Job Type: Full-time

Application Questions

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Are you authorized to work in the following country: United States?

Application Instructions

Email resume and cover letter

Depending on circumstances of the pandemic some parts of the position may be performed remotely; if necessary, the position will be provided the appropriate PPE and cleaning materials according to CDC guidelines.