Business Support Officer / Administrator

Tower Hamlets Homes is an award winning ALMO (Arm’s Length Management Organisation). A not-for-profit company set up in 2008 to deliver high quality housing services for residents to 21,000 in East London, which includes 9,000 leasehold homes and 12,000 tenanted homes. In addition, there are around 355 Right to Buy Freeholders who pay a service charge.

This was a critical factor in the recent decision of our sole shareholder (the London Borough of Tower Hamlets) to extend our management agreement by a further eight years from July 2020. Following this decision, we have shaped a new business plan – Create Great Homes, Services, and Communities – to give us focus over the coming years.

An exciting opportunity has arisen for an individual to work with the Property Services Team (within the Business Support Team) of this thriving housing organisation.

As a member of the Business Support Team, reporting to the Business Support Team Manager you will:

• Be committed to providing a high level of administration services to staff across the service areas
• Maintain a range of information systems in line with service user guidelines and procedures
• Liaise with other team members to seek information in responding to complaints and Freedom of Information requests
• Procure and process payments for goods and services in accordance with procurement and financial procedure and policies
• Experience in diary management, agenda, appointments, arranging meetings, taking, writing up and circulating minutes
• Enjoy working as part of a team and collaboratively with others; ready to consult and share information; able to promote and maintain good working relationships with all levels of staff
• Exhibit THH Ways of Working and demonstrate how your own passion and drive for what you do is in tune with our organisational Values

What You’ll Offer Us

• Experience of working within a fast-paced team ideally in a Public Sector Administration Department
• Experienced Administrator with a high proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Good communication skills and ability to influence others with a flexible approach to activities.

What We’ll Offer You

• In return for you choosing to work with us, we will offer you a range of great benefits, including:
• 26 days’ paid holiday each year pro rata, plus 8 bank holidays
• A fantastic career-average pension scheme;
• Salary Sacrifice schemes;
• Amazing commercial discounts, including discounts at many gyms, shops and restaurants;
• Your voice heard through our staff forum and networking groups for women and LGBT staff;
• Newly refurbished offices, with free tea, coffee and fruit, and shower facilities;
• Interest-free season ticket loans.

We particularly encourage applications from women, disabled and Black and Minority Ethnic (BME) candidates, as these groups are under-represented in this service area. Requests for flexible working arrangements including job share can be considered subject to service requirements.

How to apply?

If you are interested in applying, please complete an application by clicking the ‘apply’ button at the top of this page.

The closing date for this role is on the Monday 14th March 2022

Shortlisting for this role will take place immediately after the closing date.

Written assessment will take place week commencing 18th March 2022 at City Reach, London. This will determine if you will progress to the interview stage. Due to the time constraints of the panel members, unfortunately we will not be able to arrange an alternative assessment date if you are unavailable on this date.

The interviews will be held on week commencing 21st March 2022

Selection Process

The selection process will include an interview and written assessment