Business Operations Analyst 4

  • Full Time
  • Missouri, United States
  • TBD USD / Year
  • U.S. Bank profile




  • Job applications may no longer being accepted for this opportunity.


U.S. Bank

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description SUMMARY This Business Operations Analyst position is part of the Customer Advocacy group within Operations Services Support. We are routinely engaged with a variety of different efforts centered around addressing service disruptions for U.S. Bank Corporate and Commercial customers. Duties can range from behind the scenes activities such as reviewing call tracking data looking for trends all the way up to facilitating impact calls or root cause analysis discussions with large audiences. RESPONSIBILITIES Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency. Makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology. Analyzes costs of existing operations and prepares a cost/benefit analysis of recommended changes. This position also takes a large role in supporting Operations Services during outages or service disruptions. It will require the ability to facilitate meetings with a large number of people collaborating to ensure customer impact and communication needs are addressed. It will also require being “on call” an average of one week each month for the purposes described above. This role is a work from home position anywhere in the united states. We currently have staff in the Pacific, Central, and Eastern time zones. REQUIRED

  • Bachelor’s degree, or equivalent work experience
  • Eight to 10 years of related experience

Preferred

  • Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
  • Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
  • Advanced understanding of project management and testing methodology and procedures
  • Ability to develop test schedules, review testing plans, track test issues and report on test results
  • Strong analytical and forecasting skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision
  • Ability to work as a team leader -Ability to conduct training in a virtual/remote environment
  • Excellent verbal and written presentation and communication skills
  • Excellent computer skills, especially Microsoft Office applications -Ability to conduct data analysis including use of pivot tables and other data mining tools -Ability to operate within SharePoint including maintenance as needed -Ability to navigate Microsoft Teams and use it’s functions to collaborate with others -Familiarity with the Leap application -Knowledge of the Atlas application and familiarity with complaint policies and procedures

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $68,765.00 – $80,900.00 – $88,990.00Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

To apply for this job please visit usbank.wd1.myworkdayjobs.com.


Job Notifications
Subscribe to receive notifications for the latest job vacancies.