Business Consulting_ASA_Team Lead_BLR/KOC

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The ASA role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.

There are following types of technical services offered by Consulting:

• Risk
• Performance Improvement

ASA team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks that do not require client-serving technical judgment related to above service lines.

The opportunity

We’re looking for Supervising Associates with expertise in accounts support skills to join our ASA Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering.

Your Key Responsibilities

• To liaise and work with project teams to help the Consulting practice to expand the services already provided to the UK and US and establish the Account Co-ordinator team in location
• Assist in hiring, documentation, training and other project related aspects.
• To facilitate establishment of new work from project initiation to ‘business as usual’.
• Managing operations for multiple UK and US clients / processes. Co-ordination, supervision, and development of a growing team of account co-ordinators (associates and sr. associates).
• Team development (mentoring, counselling, team building).
• Responsible for quality control, review of the team’s work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement.
• Process documentation and facilitation of knowledge sharing.
• To escalate any major delays & suggest effective/feasible solutions.
• Assist engagement teams with monitoring and communication of the budget, billing schedules and work in process. Analyze and monitor costs against budget, and assist teams with resourcing plan for engagement
• Contribute to the culture of the broader EY GDS team

Skills And Attributes For Success

• ASAs enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication
• Provide support to Consulting technical team members
• Assist with matters related to fees and billings, invoicing, budgets
• Ensure proper and efficient team communications
• Perform non-technical planning and organizational tasks for the account
• Ensure that all required documentation is filed and archived
• Support efforts to develop and maintain client relationships
• Reporting and preparing Dashboards for client team including senior leadership
• One-time tasks, ad hoc reporting, etc.

To qualify for the role, you must have

• A Graduate, preferably B.Com/BBA/Economics Graduates (No post-graduation experience required)
• Previous accounting / finance / business process outsourcing experience and/or project management experience – ideally at least 6 years with 1-2 years experience as a Team Lead.
• Excellent communication skills – written and verbal English.
• Very strong organizational and management skills; ability to delegate effectively and allocate work amongst
• team members
• Skilled at juggling conflicting demands, prioritizing effectively.
• Team player, with a proactive and can-do attitude, contributes to the broader team beyond the day-to-day role
• Experience of training small teams in new or established processes and developing suitable training material
• Strong analytical/numerical skills, data interpretation skills
• Excellent people skills; promotes teamwork, ability to lead and motivate a group of 10-15 team members.
• Assertive, with strong influencing skills.
• Able to effectively summarize and conclude on work, applying appropriate documentation standards.
• Able to meet tight deadlines and ensure work is of consistently high quality with attention to detail.
• Strong computer skills, including advanced Microsoft Excel, power point presentation etc.
• Ability to build and leverage networks
• Diligent in following up on items

Responsibilities, Qualifications, Certifications – External

Ideally, you’ll also have

• Professional, confident and outgoing
• Robust and resilient disposition
• Ability to function as part of a team
• Organised and self-disciplined
• Calm and capable of juggling conflicting demands on time and of prioritising effectively
• High degree of accuracy
• Confident to deal with senior level contacts, internally and externally

What We Look For

• Strong communication skills
• Strong attention to detail even when dealing with routine tasks
• Ability to meet tight deadlines
• Ability to ensure that work is of a consistently high standard
• Ability to multi-task projects and assignments in order of priority
• Team player with willing and enthusiastic approach
• Excellent interpersonal skills, internally and externally
• Ability to plan ahead and anticipate potential problems before they arise

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