Business Banking & Consumer Service Specialist (CBSS) – Compensation Range Starts at $23.67/hr – Genito Branch

PRIMARY FUNCTION:

Responsible for offering and selling financial products and services to both consumer and small business members. Performs thorough needs assessments on members and small business clients to strengthen and deepen member relationships while ensuring quality member service. Primary focus is around consumer lending, mortgage lending and small business accounts.

JOB DUTIES AND RESPONSIBILITIES:

vProvides superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures.

vSkilled in assessing members/business clients needs, providing solid advice/recommendations, and building strong relationships based on mutual trust in order to optimize sales opportunities with new and existing member/business clients.

vPrimary point of contact within each branch for walk-in small business clients and the resident expert for small business products and services.

vWill spend the majority of their time focused on consumer lending, mortgage lending, and small business membership and account opening.

vExpected to make outbound calls to the branches membership base in order to deepen relationships and uncover sales opportunities

vExpected to have a strong understanding of all mortgage and equity products in order to provide proper guidance and recommendations.

vEnsure the member’s needs are met by partnering with the appropriate specialist and/or teammate to serve the member’s banking, small business, mortgage, and investment needs.

vAbility to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.

vDemonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

vDemonstrates appropriate knowledge of all VACU policies and procedures related to the platform, including Security and Information Security

vEstablishes member relationships through quality service and cross selling VACU products/services to meet member needs

vHandles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority

vPartners with branch management team on all sales and service initiatives

vDemonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member

vMust maintain appropriate knowledge of all VACU products and services

vAnswers the phone and respond to member phone inquiries professionally and accurately

vBuilding and retaining member relationships by performing follow – up and courtesy calls to members.

vResponsible for ensuring that business goals and individual member service and sales goals are consistently met.

vProvides quality service by following all member service expectations

vResponsible for delivering high quality service and needs based sales to members

vRequired notary certification. Must stay informed of all notary rules and regulations.

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.

vMust develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.

vOther duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:

Knowledge: Demonstrates understanding of products and services offered by financial institutions

Skills: Satisfactory computer skills required.

Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.

Minimum Education and Experience:

College graduate with concentration in business. May substitute work experience.

Preferred Experience In Business Banking

Significant experience with a financial institution with an emphasis on sales

Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS)

PHYSICAL REQUIREMENTS:

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.