Box Office Supervisor

Full-time

Description

Job Description:

The Box Office Supervisor is responsible for assisting with the operations of the Box Office department at Meow Wolf Las Vegas. Major duties include supervision of box office staff and daily box office operations as directed by the Box Office Manager. Reporting to the Operations Director, Revenue, the Box Office Supervisor ensures profitability of operations by effectively managing all business aspects of the front of house operations such as ticketing, guest service, POS, coat check, and supervision of box office staff.

Requirements

I. Job Responsibilities:

• Assist with productivity, quality control, and safety measures as established and set for the Operations Division and the site specifically
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Encourage, and maintain internal and cross-departmental communication
• Assist with training staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assist Box Office Manager with supervision of Box Office Associates
• Fulfill all Manager on Duty duties, skills, and knowledge, including the ability to perform any role within the Box Office area
• Assist with recommending, creating, and communicating policies and procedures
• Maintaining knowledge of events, special programs and projects and communicating them to the staff
• Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

II. Essential Skills And Abilities

• Excellent customer service skills
• Excellent communication skills
• Ability to lead and manage staff
• Good judgment in difficult and complicated management situations
• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
• Follow and enforce safety rules
• Adaptable to changes in a fast-paced work environment

III. A. Required Qualifications

• Minimum 3 years leadership experience in entertainment/hospitality/operations environment
• Proven work experience as a Box Office Supervisor or similar leadership role
• Hands-on experience with ticketing software and point of sale systems
• Strong customer service skills and welcoming demeanor required
• An interest in the arts
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Experience training staff and identifying training needs

B. Desired Qualifications

• Prior work experience in a exhibit, attraction, museum, or other public space
• Adult + Child + Infant CPR, AED, and First Aid certification
• Hidden talents that can be employed as part of the persona including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise
• Bilingual, especially but not limited to English and Spanish

Desired Characteristics And Qualities For All Team Members

• Embrace and exemplify Meow Wolf Culture
• Be enthusiastic about work and creating a transcendental guest experience
• Listen and communicate with compassion and positivity
• Demonstrate flexibility and a receptiveness to change
• Willing to work outside comfort zone to assist guests or fellow team members
• Maintain professional courtesy and behavior at all times
• Be a “People Person” – friendly, understanding, compassionate, positive
• Willing to work outside comfort zone to assist guests or fellow team members
• Maintain professional courtesy and behavior at all times

IV. Work Environment and Physical Demands

Work Environment

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.

COVID Compliance

Meow Wolf’s comprehensive COVID protocol program includes required wear of a face mask for all employees, social distancing, and mandatory testing for all employees. If you have questions about our COVID protocols, please speak with your recruiting representative.

Physical Demands

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position for prolonged periods
• Repeating motions that may include the wrists, hands and/or fingers
• Positioning or moving objects up to 20 pounds
• The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

V. Work Schedule

This is a full time position with a flexible schedule which includes weekdays, weekends, evenings, and holidays.

VI. Supervisory Responsibility

This position does require supervisory responsibility

VII. Travel

Travel is not required for this position

VIII. Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.