Associate Director HSPRS Services – Washington, DC United States of America

This is a Hybrid role. Salary $80,840 – $101,050 annually

Purpose

The Associate Director of Home Study and Post Release Services (HSPRS) will provide programmatic oversight and ensure compliance of the HSPRS program and its requirements. The Associate Director will provide direct supervision of supervisors which provide supervision of caseworkers who provide Home Study and post-reunification support to unaccompanied children and their sponsors. As needed during staffing vacancies and transition, the Associate Director may provide Supervision to Case Workers. The Associate Director identifies and implements best practices which create efficiencies and enhance service delivery. The Associate Director will build relationships that connect the department to community resources which support the professional development of staff. The Associate Director ensures provision of trauma-informed, strengths-based services that support both the client and the overall staff wellness and program implementation. The Associate Director will prepare staff for program monitoring and work with the Office Director to respond to monitoring concerns, ensuring program excellence and providing reports. The Associate Director of HSPRS works collaboratively with the DC Office Director to support office and program policies, and with the CWS national HSPRS team to coordinate case acceptance, training and technical assistance, and submit reports, as needed.

Responsibilities

• Oversee the implementation of social service, case management and integration programs for unaccompanied minors who are receiving Home Study and Post Release Services
• Provide supervision, coaching and guidance to Case Management Supervisors who oversee level one through three case managers
• Support staff recruitment, interviewing, hiring, onboarding, and ongoing training
• As needed during staffing vacancies and transition, may provide Supervision to Case Workers
• Build strong community partnerships in the area of unaccompanied minor service provision, specifically with social service systems, agencies and providers
• Prepare staff for desktop and onsite program monitoring and work with the Site Director to respond to monitoring concerns and encourage staff for improvement
• Communicate a strong basis for evidence of staffing using reliable data
• Provide technical oversight and support for establishment and maintenance of evidence-based practices, routine monitoring systems, presentation of findings and building related staff competencies
• Ensure the reporting and collection of accurate client outcome data
• Refine data and information collection methods
• Communicate the impact of proper data collection to CWS Washington, DC team
• Identify training and staffing patterns needed in collaboration with program managers
• Utilize project management tools to track and communicate program outcomes to external stakeholders
• Use data visualization and qualitative stories to demonstrate program impact to various audiences
• Ensure all personal identifiable information is held to the highest confidentiality standard
• Manage and improve documentation and data quality systems, including physical case files and online databases
• Ensure efficient systems in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required
• In all tasks, work closely with Site Director to implement and support DC office policies, develop and coordinate program strategies, and build a positive office culture
• Collaborate with CWS headquarters children’s services working groups on outcomes and monitoring and evaluation
• Participate in CWS or other leadership training opportunities as advised
• Collaborate with the Washington, DC Office Director to develop evidence-based logic models for future program growth and development
• Coordinate with the Washington, DC Office Director to ensure timely and accurate program reports, including financial reports
• Provide and track accurate office financial information to Office Director for office budget planning purposes
• Identify Communicate clear expectations to program management staff, including: professional development, staff wellness and engagement, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews
• Retain, understand and comply with cooperative agreement
• Supervise case management program in accordance with the cooperative agreements
• Prepare Home Study and Post Release Service program staff for monitoring visits
• Facilitate local community consultation meetings with the Office Director

Qualifications

Education:

• Required Master’s degree in social work, psychology, sociology, or other relevant behavioral science with five years of program administration experience.

Experience:

• A preferred minimum of five years of prior supervisory experience and be licensed, or in the process of becoming licensed
• Prior experience in program administration, networking and building relationships across organizations or programs is required
• Two years of clinical/direct service experience in any of the following areas: conducting home studies and writing assessment reports, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is strongly preferred
• Advanced skills in supporting service delivery to foreign-born populations strongly preferred

Skills:

• Strong leadership and program administration skills which are rooted in best practices, sustainability and building a strong culture of equity, justice and humanity in the workplace
• Ability to engage staff using a strengths-based framework
• Ability to support staff wellness and engagement, using analytical skills which measure staffing needs and best practices which support employee wellness
• Ability to read and write in Spanish and English strongly preferred
• Ability to establish trust and rapport with staff and community partners
• Ability to maintain calm and use sound judgment in high stress situations
• Ability to work in a multi-cultural environment required
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required
• Ability to identify and implement efficient systems to track and analyze data and adjust plans to ensure performance. Strong communication skills to include writing, project planning, staff supervision and collaborating with partners
• Proficient in Microsoft Office applications.
• Organized and ability to work in a fast-paced, high-pressure environment.
• Ability to work in a multi-cultural environment required.

Special Requirements

• This is a Hybrid role that requires you to be in the office 2-3 days a week.
• Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Standard work hours with occasional evening or weekend assignment
• Occasional travel may be required.
• Successfully pass PREA, FBI and Child Abuse and Neglect Checks.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Benefits

CWS offers a competitive benefits package that includes:
– 403 (b) Retirement Plan
– Medical, Dental and Vision Insurance
– Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
– 14 Official Holidays
– Sick Time Off (12 Accrued monthly)
– Life Insurance and AD&D
– Long Term and Short-Term Disability
– Employee Assistance Program (EAP)
– Health Savings Account
– Flexible Spending Accounts
– Commuter Benefits