Assistant Director, Collaborative Systems

POSITION SUMMARY:

The Assistant Director, Collaborative Systems is responsible for the planning, development, implementation, training and maintenance of collaborative systems. This includes, but is not limited to, content management, intranet, learning management and all other systems, applications and environments relevant for HIAS to achieve operational excellence via collaboration and communication technology. Online collaborative systems serve as a medium for organizational sharing, which reduces costs and increases efficiency. The Assistant Director, Collaborative Systems manages this process and cultivates use and promotion of online collaboration. They work across the organization to accomplish these goals and assist the Senior Director, Information Technology with implementation of the appropriate strategy, standards, policy and governance.

ESSENTIAL FUNCTIONS:

COLLABORATIVE SYSTEMS

• Ensures suite of collaborative systems meets the needs of global workforce and is fully functional.
• Acts as project lead for new collaboration projects, including research, procurement and implementation of collaboration systems.
• Stays up to date on new features in existing technology suite and industry trends, and propagates this information among staff worldwide to increase usage.
• Provides reports and statistics on usage of collaboration platform suite and recommends changes to IT strategy based off these metrics.
• Partners with Case Management System and ERP teams to promote synergies between collaboration systems and other business application systems.
• Leads design, creation and upkeep of organizational-wide automation processes when other solutions are not available.
• Performs other duties as assigned.

INTERNAL COMMUNICATIONS

• Works with operations teams to determine best communications tools to meet organizational objectives, manage vendor relations, support use of these tools and assist in establishing best practices for effective outreach.
• Effectively manages HIAS’ intranet platform and ensures it serves as an effective and updated information sharing tool for HIAS’ global staff.
• Provides ongoing training and support for content creators and users.
• Performs other duties as assigned.

USAGE & CAPACITY

• Promotes usage of collaborative systems with staff worldwide to ensure staff are aware of available technology and how it can be used to complete their project or departmental objectives.
• Liaises with HQ and regional IT staff to understand country office needs and provide recommendations and direct support as necessary to complete programmatic objectives.
• Provides documentation and training tools to support online collaborative systems.
• Identifies, arranges and/or delivers suitable training solutions for all employees to improve their tech capacity.
• Performs other duties as assigned.

ORGANIZATIONAL EFFECTIVENESS

• Maintains understanding of HIAS operations and programs, proactively works with departments to locate areas for improved organizational effectiveness and fosters adoption of new technology or processes to achieve efficiency gains.
• Fosters culture of project management principles and data quality/analytics through partnership with other teams, promotion of related technologies and consultation with HIAS teams.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree or equivalent work experience required.
• 5-7 years of relevant experience required.
• 3+ years of solid experience with the Microsoft 365 platform (SharePoint, OneDrive, Groups, Teams, etc.) required; must demonstrate proficiency with, and understanding of, Microsoft 365 tools, to include how to administer security and users, and must be able to prove strong technical aptitude.
• 3+ years of experience with online collaborative systems required.
• 3+ year of experience with intranet/extranet technologies required.
• Demonstrated experience in technical training/adult learning.
• Outstanding project management skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Exceptional interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to work independently without direct supervision.
• Good working knowledge of the Microsoft Office Suite of products (Word, Excel, PowerPoint, etc.).
• Ability to learn new technology products quickly with limited or no formal training.
• Willingness to travel internationally; international travel experience preferred.
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or ESR.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS.We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel**.** Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies.All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.