Asset Wealth Management Operations Quality Analyst

This role provides you with a fantastic opportunity to work in one of the world’s most innovative banks.

You will work in a challenging, fast-paced, dynamic and international team environment.

You will learn about the importance of having correct client documentation and internal system profile set ups in place at client onboarding stage and throughout the relationship.

Job Summary

As a Quality Analyst Associate in the Asset Wealth Management (AWM) Quality Assurance (QA) Operations team, you will be responsible for executing Quality Assurance (QA) testing for AWM Operations non-lending QA programs, with focus on validation of Client Onboarding and Authorities, Fees, and Client service business processes.

You must be able to develop a strong understanding of the process and system workflows, be involved in validation strategy discussions, and properly execute the validation plan with limited supervision.

You must be able to interact with appropriate stakeholders to calibrate exceptions and help finalize testing results.

In addition, you will work to identify improvement opportunities based on issues, escalation thresholds, etc. and assist with checklist and procedural enhancements.

Job Responsibilities

• Develop a strong understanding of the business process and procedures and develop test plans that align with business procedures and system workflow
• Execute testing scripts within the prescribed timeline
• Develop testing procedures
• Understand root cause for the errors and potential impact, and communicate completeness and accuracy of the remediation of errors identified to the business analyst
• Communicate and confirm the test results and discuss results at a detailed level, including in summary for Executive audiences
• Recommend control design enhancements to your Manager

Required Qualifications, Capabilities, And Skills

• Business Degree in Finance, Accounting, Business Administration or related discipline
• Ability to multi-task, strong priority management, attention to detail, and deliver business results
• Strong communication, presentation, project management, and leadership skills
• High degree of independent decision making, autonomy and sound judgement
• Influence and drive key aspects of the business/function
• Must possess strong analytical and problem solving skills to be used in evaluation and interpretation of data
• Ability to follow complex methods and procedures in diverse routine and non-routine tasks
• High proficiency in Microsoft Office applications
• Teamwork and collaboration expertise
• Highest level of professionalism, self-motivation and sense of urgency
• Fluent in English

Preferred Qualifications, Capabilities, And Skills

• At least 5 years’ experience in AWM Operations, QA, Audit, Controls or Risk experience
• Knowledge of operational processes throughout AWM Operations
• Experience with business applications supporting AWM Private clients e.g. Connect Applications – DocManager, Client Profile, Account profile, Suitability, Cross Border, Olympic, Workhub, Fee Transparency, NICE
• International language speaker e.g. French, German, Spanish (Russian)

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.