Animal and Client Care Associate

The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are seeking an experienced Animal Client Care Associate to join our dynamic team! We are achievers, with over 155 years of innovation in animal welfare. To continue to reach and challenge the status quo, we need your help!

The Role:

Every adoption saves three lives—the animal that got adopted, the animal that can enter that kennel space, and the animal that can be taken in at one of our central valley partner shelters. If you’re a fast learner, a great communicator, and thrive in bustling environments, this may be the job for you.

Animal and Client Care Associates (ACCAs) are often the public’s first contact with The San Francisco SPCA. Our team facilitates the animal adoption process from start to finish by:

• Matching clients with the best possible new companion
• Counseling clients on elements of medical and behavioral needs of animals
• Maintaining a safe and healthy environment
• Processing sales transactions
• Keeping precise records
• Providing impeccable customer service
• Facilitating and participating in open, direct communication throughout the Society
• Embracing and promoting the Society’s direct communication policy

ACCAs are also responsible for advocating for our in-house population by monitoring:

• Husbandry upkeep of the facility
• Apparent signs of medical symptoms
• Apparent signs of emotional distress

Our ideal candidate:

• Passionate about the mission of the San Francisco SPCA and our beliefs
• Confident, hardworking, and ready to learn
• Possesses excellent communication and customer service skills
• Brings a very strong work ethic, and the ability to work as part of a team

Requirements:

Schedule: <20 hours/week, 2-3 days/week (1 weekend day required)

Days/Hours: Sunday, Tuesday – Saturday 10:30-7:30

Why the SF SPCA?

• The opportunity to help individuals make a difference in the lives of animals.
• Join like-minded staff and community committed to enhancing the human-animal bond.
• Be a part of the SF SPCA during a time when we are rolling out initiatives and advocacy work that will leave a lasting impact on animal welfare.

The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.

Salary Description

$21.00/Hour

Interview Process:

Round 1: Phone-call screening

Round 2: Group interview style in-person on campus

Salary Description

$21.00/Hour