Aftersales Supervisor

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the job:

Workshop Capacity Planning and Loading.
Optimising Productivity, efficiency and workshop output and review for continuous improvement
Controlling productive time and allocation
Administer Technicians’ time booking and update in the Incentive System
Control and Plan Carry over jobs as well as work in progress
Ensure Safety and Security of the associates on the floor
Implement the Dealer standards on the workshop floor
Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
Effective Utilization and Maintenance of Tools and Equipment in the workshop
Ensures a Quality job at a competitive price and delivers the vehicles at promised time
Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles
Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs
Quality Performance Development Review with technicians
Conduct effective daily and weekly meetings with Technicians team for necessary updates
Induct New Technicians with standard service and repair process
Assist Technical Support Manager in providing Quality Inspection Check Sheets
Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
Maintaining Service Bulletins and Workshop Manuals

About you:

Diploma or Bachelor of Automobile /Mechanical Engineering
3 to 5 years’ overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at supervisor level
Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people and technical skills
People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics
Hardworking, ability to work under pressure, honest and productive
Ability to express yourself in a positive and clear way, both orally and in written form

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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