Administrator – Telephony

Administrator – Telephony
Up to £20,000 plus excellent benefits (Work Level 6C)
Benefits including: annual bonus, 28 days holiday, discounts, and free support for your physical, financial, and mental wellbeing
Full time 37.5 hours per week or part time available
Stratford-Upon-Avon, CV37 9BX – office based

We’re looking for telephony administrators to join our probate team at Co-op Legal Services.

In this role, you’ll support case handlers with a variety of administrative tasks with a focus on making outbound calls to third parties to gather information that will enable us to progress our cases. You don’t need any legal experience for this role, so if you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you’ll do

* make a high volume of outbound calls to 3rd parties to chase for information, and following up when required
* work with a case management system
* work effectively from a task list, making sure that the task list is well maintained
* complete a variety of ad-hoc requests to meet the needs of the team

This role would suit people who have

* the confidence to make a large number of calls on a daily basis
* the ability to show proactivity and persistence to achieve the desired outcome
* great organisational skills
* the ability to communicate professionally and sensitively with external parties, customers, colleagues, and partners
* the ability to prioritise your work and adapt to multiple requests

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
* competitive salary
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* 28 days holiday (rising to 32 in line with service)
* discounts on Co-op products and services
* Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at colleagues.coop.co.uk.