Administrative Assistant/ Sales Assistant

• Description:* Responds to customer requests for parts & service along with entering sales orders in the ERP system.

Assist customer in application and machine selection process.

Provides administrative support to Climax’s warranty repair, post-warranty repair, and rental refurbishment functions.

Uses superior customer-oriented etiquette and technical expertise to promote intimate customer relationships and expand sales opportunities whenever possible.

• Accepts and responds to customer requests for parts and service while providing outrageously good customer service.
• Works with customers on machine selection and application concerns.
• Process customer orders.

Coordinate activity with sales representatives, verify order accuracy, monitor for updates, changes, etc.

Conduct follow up on open orders, backorders, ship dates, etc. Determine freight arrangements with customers

• Evaluates customer’s accounts for valid credit.
• Assists Repair Tech with administrative tasks warranty service claims, including interfacing with customers.
• Follows up on pertinent customer needs in a timely fashion.
• Maintain current knowledge of company products specifications and applications
• Works with sales and distributors to ensure proper machine configuration for rental orders.
• Prepare sales invoices, export documentation and related materials.

Generate shipping documents.

Maintain sales order files. Deliver documents to shipping department as needed.

• Maintains customer data files in the Intuitive and SalesForce Database’s.
• Documents all customer communication regarding quotes, sales orders, or service inquiries in SalesForce.
• Bills freight charges to customers.
• Contacts customers about billing questions.
• Works with accounting to resolve billing issues.
• Assists with improvement projects for rentals, repair, parts projects.
• Files documents as required.
• Assists in training team members in Parts / Service operations of the business.
• Support team members by assisting with overflow telephone calls.
• Perform clerical duties such as filing, copying, sorting and distributing mail.
• Handles stress in a professional manner, demonstrates the ability to get along with others, demonstrates successful attendance and punctuality, and works overtime / extra hours as required to meet business needs.
• Trains and mentor’s others of less skill and/or experience.
• May occasionally travel, primarily in the local area.
• Additional Skills & Qualifications:*
• Associates degree in Business Administration or related field preferred (diploma requied)
• Strong phone customer service and technical skills
• Excellent multitasking ability
• 1 to 3 years of experience working with dedicated external customers in a global manufacturing industry.
• Demonstrated use and knowledge of a CRM, preferably with SalesForce.Co
• The following are a big plus:*
• Customer Service Experience via phone
• Shipping Experience
• Experience Level:* Intermediate Leve

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.