Administration Officer

Job Description:

Administration Officer Location: Inverness (IV2 5GH) Fixed Term Contract 35 Hours per week (Mon – Fri)

Salary: up to £20,768 per annum

We are looking for a focused and motivated individual to work in our Independent Living & Crisis Response Team as an Administration Officer in our British Red Cross offices in Inverness, on a fixed term basis. This role is ideal for someone who has excellent interpersonal and communication skills and has experience of delivering high quality administrative & customer services.

With a solid understanding of corporate responsibilities such as health and safety and data protection this person will support the management team undertaking financial duties and facilities management. If you have a supportive, caring and positive manner, excellent customer service skills, and a reliable confidential approach to your work then we would encourage you to apply.

You will need to behave in a supportive, caring and professional manner at all times. Working within clear professional boundaries you will need to be able to work sensitively both with case workers and volunteers. Excellent organisation skills and ICT skills will be essential coupled with a love of working with people in a supportive and empowering team. This is a role that will require you to be emotionally resilient, working alongside people who support others in crisis.

About the team

The Independent Living & Crisis Response service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services. We are dedicated to making lives of vulnerable people better.

About the person

To be successful in this position you must have the following skills and experience:

• Positive, passionate and enthusiastic approach to customer service.
• Confident in using telephone systems, Computer databases, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel and PowerPoint applications.
• General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting customers.
• Outgoing with excellent interpersonal and communication skills.
• Ability to deal with queries in a diplomatic, professional and confidential manner both verbally and in writing.
• Ability to work accurately, check documentation for accuracy.
• Experience working with volunteers would be advantageous.

Closing date for applications is 23:59hrs on Thursday 5th October 2022 with interviews to follow soon after. Please Note: We may need to close the advert earlier if we get a large number of applications, so early submission of completed application is advisable.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays) per annum
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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