Internship: Order Management – EMEA

We’re Philips Domestic Appliances. We create a great place to work for people who share our passion in turning people’s houses into homes, with teams as diverse as the homes we care for. Sustainability is at our heart and we achieve our ambitions by making conscious choices caring for people’s homes and our planet. We grow together and support each other, and while working with us you will learn new things every day and get to create your own career. We have a huge growth ambition so if you want to be part of the most Daring team you’ve ever been a part of, read on.

Location: Amsterdam/Eindhoven (Hybrid)

Type: Internship – not suitable for thesis

Length: 6 months

Time: 40 hours/week

Expected Start Date: ASAP

Your Role & Responsibilities:

In this role, you have the opportunity to make life better. Looking at the challenges the world is facing today Philips Domestic Appliances’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Timely processing incoming orders in our ERP system by checking references and validating relevant information
• Check availability of products and prepare delivery proposal, where needed select proposed alternatives and update order status
• After Sales Management: crediting/debiting price variances, management of customer complaints and return orders
• Follow up on daily KPIs within the area of order management/supply chain

To succeed in this role, you should have the following qualifications and experience:

• Supply Chain /Business Administration / Logistics Student of at least 2nd year of studies;
• Data savvy, digital mindset
• good knowledge of Excel.
• Great communication skills, eye for details, well organized.
• Ability to both work effectively in a team and independent
• High customer service orientation
• Fluent English written and spoken.

You are a part of:

EMEA’s Order Management team, physically based in Lodz (Poland), but remotely supported from within EMEA. Order Management being an important element within the integrated Supply Chain where any bottleneck has a direct impact on customer experience and revenue for the business. As Order management intern you will be exposed to many Supply Chain and commerce related, aspects which makes it a great learning experience in a dynamic multinational environment.

Understanding how a product floats from a customer order to delivering the order to the customers warehouse provides valuable insights on topics such as product portfolio, pricing, master data, inventory management and many more. A customer centric mindset is key in this role as you will cooperate closely with internal and external customers and provide information about order confirmation, goods availability, and promotions. General support to internal sales team regarding all aspects of order management process is also part of the assignment.

Important:

Please note that in order to be considered for an internship, you need to be registered as a student during the entire internship period. Formal documentation of which may be requested at any time. Students from outside the EU need to fill in an NUFFIC agreement, which needs to be signed by the student and the university. Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

Why should you join Philips Domestic Appliances?

We’re not your typical corporate. We like to do things a little differently at Philips Domestic Appliances. We think big, have our consumers front of mind in everything we do, and we have a vibrant and empowered community of colleagues across the world. If you’re as passionate as us about us about opening up a world of possibilities in the homes of our consumers, then get in touch.

We are proud of the products we make. As a 130-year-old start-up and leading player in domestic appliances, we have innovation, manufacturing, and commercial centers across the globe, with a presence in over 100 countries. You may know us from our incredible products and brands such as Philips, Saeco, Gaggia, Preethi, Philips Walita, L’OR Barista and Senseo®. As innovation lovers we have successfully developed the well-known Airfryer, Espresso Machine with LatteGo, AquaTrio Cordless Vacuum, the PerfectCare Steam Generator and Air Purifier.

Sustainability is important for us. We develop products made with more sustainable materials, that are easier to repair, refurbish, recycle, and help to reduce waste. Want to join us on our journey, apply now!