Strategic

• Accountable for setting country RMP strategy, budget, targets, organizational design and governance
• Overall resource allocation to ensure maximization of client retention and growth
• Identification of new Investment for Growth opportunities
• Accountable for oversight of practice compliance with BBE / DES / CFP / TCR Ten Golden Rules, adoption and utilization of Knowledge Exchange as well as other policies and procedures
• Focal point for external and internal stakeholder engagement
• Identification of new product and service opportunities as well as core capabilities for the practice in conjunction with CEO, SRO and BU leaders and others
• Puts in place, drives and monitors systematic x-sell opportunity identification mechanism and practices
• Partners with other MMC operating entities to ‘deliver the firm’ and strengthen overall client relationships
• Development of Thought Leadership (marketing events / seminars) in conjunction with Marketing leader and others
• Maintains industry relationships and monitors the market to maintain competitive knowledge of the industry and to ensure core capabilities are meeting client needs

Financial

• Accountable for the practice’s financial performance in meeting and exceeding financial budgets:
• Retention %
• Lost %
• X-sell target
• NB target
• Reporting to CEO on budget and forecast per policies and procedures

Organizational

• Accountable for RMP staffing & HR matters including:
• Ensuring the acquisition and development of the segment critical skills and expertise
• Selection of senior RMP SRO’s and CEs
• Colleague engagement oversight including:
• Target setting
• Regular performance Management and Reviews
• Ensuring training is provided
• Oversight of work activities
• Communicates and monitors quality standards to ensure adherence in all aspects of the business
• Fosters team engagement and develops the segment team potential and talent

Operational

• Formation (including setting terms of reference / team composition) and maintenance of the RMP segment table
• Responsible for coordination and alignment with all functions that contribute to the growth and profitability of the business and the achievement of business objectives
• Ensures all core capabilities underpinning growth and profitability are clearly defined, assessed, monitored and systematically enhanced
• Oversees negotiations with the client regarding the pricing of services in critical situations as well as the overall strategy and direction of the relationship
• Monitors at risk client accounts for profitability and collaborates with stakeholders and senior management to develop corrective strategies
• Being the escalation point for all issues relating to the practice
• Facilitation of SRO Forum and accountable for oversight of SRO activity
• Oversight of debt recovery
• Conducting lost client exit interviews
• Accountable for ensuring After Action Reviews are undertaken
• Accountable for oversight on maintenance of MF records
• Is responsible for all contractual and regulatory compliance within the segment
• Responsible for Challenge Review and Strat Planning process
• Responsible for the Client Satisfaction review process inclusive of client selection

Other

• Maintains an advanced understanding of competitive landscape
• SRO responsibilities as identified for specific accounts (role documented under SRO’s role)
• Personal expenses approval of Marsh colleagues
• Maintains close relationships with other RMP leaders for knowledge/best practice exchange and enhancement

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