Dealer Service Operations Specialist (f/m/d) – Fixed term contract

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this by supporting and helping develop Patagonia wholesale accounts by optimizing service and operations in Europe. You will do it by building and developing productive relationships amongst your wholesale customers (“Dealers”) and Patagonia sales team, as well as overseeing and maintaining the operational health of your wholesale accounts.

Main tasks:

• Provide a prompt, reliable and high-quality service and operational support to your regional dealers
• Manage wholesale orders, from order entry to product delivery at the dealer’s door and everything that happens in between: returns, repairs, credits, adjustments, cancellations, etc.
• Handle daily & seasonal tasks as it pertains to the wholesale business model and complete projects on time (eg. pre-season preparation, shipping season preparation, order deliver)
• Strive to constantly improve customer experience by identifying & fulfilling customer’s needs, addressing complaints and instituting customer feedback
• Collaborate with dealers, forwarding service providers and the Patagonia logistics team to identify and resolve delivery issues
• Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items
• Apply Patagonia’s values and purpose to every aspect of your work, share and convey the message where possible, work as a team to create value and make a difference everywhere we engage

What we’re looking for:

• A love of the outdoors
• A passion for saving our home planet and making a positive impact through your work
• Excellent communication and interpersonal skills; you are a team-player and communication is key for you
• Excellent customer service and problem-solving skills; you love solving problems and making sure that customers have your full support via phone and email
• Language skills: Fluent in German and in English, other languages are a plus
• Good knowledge of MS Office, especially Excel; you are OK to spend the majority of your work time behind your computer

It’s a plus if you also have the following:

• Experience in Customer service or similar client facing role
• Advanced level of computer skills (knowledge Microsoft D365 or similar ERP would be a plus)
• A natural flair for sales

Other important details:

• This is a fixed-term full time position, based in Munich, intended to support our team during 12 months. If you are successful in the selection process, you will be offered a one year contract.
• We have a hybrid work model, working from home for maximum 3 days per week
• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.
• This is a shorter version of the job description. You can read the full outline of the job here:

https://drive.google.com/file/d/17bY4eiQ-GRPlRkcUSOEDIL8gwn6a4fNk/view?usp=sharing

Perks:

Note: Below is only an indicative list and may change at the time an offer of employment is made.

• Events and workshops with environmentalists, change-makers, educators and sports ambassadors
• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!
• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.
• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment
• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.
• We have dog-friendly offices where employees can bring their furry friend to work
• We are an activist company and have policies in place to support employees that want to engage in activism.
• All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges
• All employees and interns have access to Unmind, our workplace mental health platform
• Possibility to schedule your work hours flexibly (compensating missed hours during the week) to do volunteer work, care for loved ones, enjoy the outdoors, or spend more time to pursue your passions
• After 1 month of employment, it’s possible to work remotely from another location in EU/EEA, UK or Switzerland for up to 12 weeks per year (pro-rated for less than 1 year)
• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.
• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies
• Plus other benefits specific to each region

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies