Job Purpose

The Platform Development Manager is responsible for leading the strategy, development, implementation, and maintenance of the organization’s technology platforms. S/he ensures that the platform functions efficiently, aligns with program needs, and supports beneficiaries, staff, and partners through reliable, user-centered digital solutions. The role involves technical leadership, coordination with internal and external stakeholders, and continuous enhancement of platform systems to optimize performance, security, and user experience.

Key Responsibilities

Platform Strategy & Development

• Lead the end-to-end development, enhancement, and maintenance of the organization’s digital platform(s).
• Develop platform roadmaps, architecture plans, and feature requirements in alignment with program goals.
• Ensure platform scalability, stability, and security, applying best practices in technology management.

Technical & Team Leadership

• Provide technical guidance to development teams, IT support staff, or contracted developers.
• Coordinate tasks, timelines, and deliverables to ensure efficient and timely platform updates.
• Troubleshoot technical issues, ensuring quick resolution and minimal service disruptions.

Stakeholder Coordination

• Collaborate closely with program teams to ensure platform features meet operational and beneficiary needs.
• Engage with external vendors, developers, and service providers to manage integrations and improvements.
• Collect and analyze user feedback to guide future platform enhancements.

Quality Assurance & Monitoring

• Oversee platform testing cycles, including usability, performance, and security tests.
• Monitor system performance, maintain documentation, and ensure compliance with data protection standards.
• Prepare regular progress reports, highlighting achievements, challenges, and technical recommendations.

User Support & Capacity Building

• Provide training and guidance to staff and stakeholders on platform features and updates.
• Develop support materials, manuals, and technical guides for users.
• Ensure the platform remains user-friendly, accessible, and aligned with the organization’s digital vision.

Additional Responsibilities

• Ensure adherence to safeguarding, protection, data privacy, and ethical technology-use policies.
• Perform other platform-related duties assigned by the Project Manager or relevant supervisors.

Note: The above responsibilities are illustrative. Additional tasks may be assigned according to

operational needs and organizational structure

Qualification (Education/Work Experience)

Essential

• University degree in Computer Science, Information Technology, Software Engineering, or related field.
• Proven experience in platform development, digital product management, or technical project leadership.
• Strong understanding of platform architecture, system design, and software development principles.
• Experience managing technical teams or coordinating with developers.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in English and Arabic (spoken and written).

Preferred:

• Previous experience working in humanitarian or development contexts.
• Experience with cloud-based platforms, APIs, databases, and user authentication systems.
• Knowledge of UX/UI principles and user-centered design.
• Certification in project management, software development, or digital product management.
• Experience implementing secure, scalable digital systems for large user groups.

Core & Managerial Competencies

Core Competencies

• Commitment to Continuous Learning
• Effective Communication
• Planning and Organization
• Creativity and Innovation in Digital Solutions
• Reliability and Professionalism
• Teamwork and Collaboration
• Stakeholder Orientation

Technical Competencies

• Strong technical understanding of platform development tools, frameworks, and technologies.
• Ability to analyze system requirements and translate them into technical specifications.
• Proficiency in documentation, reporting, and project tracking tools.
• Knowledge of data security, platform monitoring, and troubleshooting methods.
• Ability to manage integrations, updates, and optimization processes across the platform lifecycle