Department: Revenue & Reservations

Employment Type: Permanent – Full Time

Location: Switzerland – Engelberg

Description

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

The Job Of Reservations Agent Is Executed Satisfactorily When

• Kempinski Reservation standards are implemented and complied to.
• All relevant data is entered and maintained in the systems in a timely and accurate manner.
• Data is reviewed on an ongoing basis.

Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

Education

• Equivalent of high school diploma
• Professional Certification (Bachelor, University Degree, Hotel School Diploma) would be beneficial

Experience

• Opera central systems knowledge would be beneficial
• Knowledge of either Fidelio V6 or Opera PMS would be beneficial

Language

Ability to work and communicate in a multinational environment:

• German – Oral and written skills
• English –Oral and written skills
• Additional language – beneficial – especially French or Italian

Competencies

• Detail orientated
• Good communicator
• Good listening skills
• Demonstrate energy and enthusiasm
• Ability to work under pressure

Benefits

• Living and working in the heart of alpine Central Switzerland
• Diverse creative opportunities
• Pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski Hotels, among others
• Extensive range of meals in our staff restaurant
• Free WLAN and parking spaces