Process Associate

Process Associate (Agent/CSR) – Finra Licensed

Support: Operations

Quezon City, Philippines

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Inbound and Outbound!

Responsibilities

• Take inbound calls – Policy servicing (Resolving queries for policies
• Make non-financial policy changes) & Claims (Status) of Life products (universal life, whole life and term)

Qualifications we seek in you! Minimum qualifications:

• Education – High school graduate or above
• Experience – Minimum 12 months experience- in international– voice process inbound and Insurance/Healthcare experience

Preferred qualifications:

• Exceptional customer service skills, eye for details
• Work under pressure and meet performance metrics
• Team player, supporting and assisting colleagues whenever possible
• Open for feedback and Passionate about their own learning and development
• Critical thinking and decision-making skills
• Flexibility to shift timings
• Multi-tasking ability

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.