Job Title: Senior ServiceNow SecOps Engineer

Primary Location: Rosemont, IL- Open to 100% Remote (US Central time tone prefered) Local hybrid for those that want to be onsite for some culture

Overview

• Senior . This is a direct hire role in Rosemont, IL. The ServiceNow SecOps engineer will work closely with enterprise operations vulnerability remediation teams, providing direction, guidance, reporting and oversight, ensuring the application is configured, customized, and integrated to meet business needs. What You’ll do in a Day=
• Oversee SecOps processes (Prioritization and Ticketing)
• Understand , infrastructure/criticality/prioritization, and processes.
• Help route vulnerabilities to the correct Resolver teams
• Provide collaboration between the Resolver teams using SecOps to address vulnerabilities
• Provide SecOps reports/dashboards and other administrative work to manage the SecOps configuration
• Support the ServiceNow system admin team in overseeing maintenance and support of the SecOps module
• Serve as the primary point of escalation/communication for SecOps ServiceNow enhancement requests
• Assist the ServiceNow system admin team in maintain the ServiceNow platform including system configuration, customizations, and integrations
• Work with the ServiceNow development team to conduct SecOps testing related to version upgrades
• Work with resolver teams to identify areas for process improvement and automation, and develop solutions to streamline workflows and increase efficiency
• Troubleshoot and resolve SecOps issues, working with the ServiceNow support team and other IT teams as necessary

What You Bring To The Role.

• Bachelor’s degree or equivalent-5-10 years of related experience
• Knowledge of ServiceNow SecOps administration
• Experience with ServiceNow ITSM and SecOps modules
• Understanding of ITIL or other IT frameworks
• Microsoft Endpoint Configuration Manager () experience (also referred to as )
• Strong critical thinking skills and diligence, with the ability to analyze and resolve complex issues
• Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders

Preferred Qualifications

• +
• Microsoft Endpoint Configuration Management (MECM/SCCM)
• Experience with ITIL or other IT frameworks
• Tenable/Rapid 7/Qualys experience (preferred)