Role: ServiceNow Development Lead

Location: Oaks, PA

Mode Of Hire: Full Time

Responsibilities :-

• Lead a team of developers to deliver technical solutions on the Service Now Corporate platform
• Develop, maintain and execute project plans, timelines, and roadmaps
• Collaborate with cross functional teams to understand their business requirements and translate them into technical solutions on the ServiceNow platform.
• Ensure that code is developed and maintained according to best practices.
• Write clear and concise technical documentation
• Oversee the development, testing, deployment and support of Service Now modules, applications and workflows
• Develop and deliver training to users on Service Now functionality
• Ensure that Service Now solutions are properly documented and supported
• Assist in the development/mentorship of other team developers.
• Stay up to date with the latest developments, features and best practices in Service Now, to continually enhance the platform’s capabilities.

Skills Required :-

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of hands-on experience as a Service Now Developer, with at least 5 years in a leadership role. Should have a proven track record of successful platform customizations and implementations.
• Strong understanding of Service Now architecture and development best practices
• Experience with Service Now modules such as Incident Management, Asset Management, Change Management, Service Catalog, Virtual Agents and Performance Analytics
• Experience with configuring Service Now integrations with other applications like Workday, Jira and MS Teams (including APIs)
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) and ITSM Certified Implementation (CIS-ITSM) certifications.