Customer Service Representative-Business Operations

Position is a Contract Opportunity in Tampa, FL

YUPRO is the nation’s leading Opportunity Talent Placement Firm committed to placing diversity talent in permanent direct hire and contract to permanent roles with forward thinking companies that believe in your ability to thrive each day, earn a fair wage, experience career progression, all in an inclusive environment. We represent clients that support our mission, along with our parent company, Year Up, Inc. to close the Opportunity Gap in today’s workforce. Thank you for considering your application with YUPRO for this fantastic opportunity.

CUSTOMER SERVICE REPRESENTATIVEResponsibilities

Handle high volume of inbound customer and sales agent inquiries.
Communicates and educates on product features, benefits and contract provision details.
Ability to handle most customer interactions independently.
Ability to explain information in functional area.
Maintains satisfactory level of key performance indicators according to departmental
requirements.

CUSTOMER SERVICE REPRESENTATIVE Skills & Requirements

Accountable, ethical, good decision-making ability
Problem solving / ability to analyze and take appropriate action
Strong verbal and written communication skills required
Excellent computer navigation skills and ability to multitask

Additional Information

Earn a license, while on the job training
Employees will be asked to train on site but given the opportunity to work remote after a period of time.
Standard- Medical, Dental, Vision • Life Insurance, Short-
Term & Long-Term Disability • Vacation, Holidays • Paid

Training • Community Volunteer Opportunities • 401K with

Company Match • Cash Value Pension Plan • Tuition

Reimbursement • Employee discounts • Employee Resource

Groups

YUPRO is an Equal Opportunity Employer, and thus only represents other organizations publicly displacing and embracing Equal Opportunity Employment. At YUPRO, we celebrate diversity each day as the nation’s leading Opportunity Talent placement firm representing and placing top diverse talent. Share our voice for diversity, equity, and inclusion and apply at YUPRO today. We believe placement with social impact is better business.