Workplace Solutions Associate

Background/IRC Summary:

The International Rescue Committee (IRC) helps people affected by humanitarian crises to survive, recover, and gain control of their lives. Founded at the call of physicist, humanitarian—and refugee—Albert Einstein in 1933, the IRC is now at work in over 50 crisis-affected countries, over 40 US cities, as well as communities throughout Europe and the Americas. We deliver lasting impact by providing health care, helping children learn, and empowering individuals and communities to become self-reliant, always seeking to address the inequalities facing women and girls.

In 2021 the IRC and partners reached over 31.5 million people in countries affected by crisis. We are committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

Major Responsibilities:

• With direction from the Workplace Solutions Manager maintains the appearance and operations of the New York headquarter office.
• Perform repairs, which include but are not limited to patching/painting, lock removal/installation, troubleshooting electrical and plumbing issues, assembling furniture, and other maintenance/general repairs as needed.
• Perform weekly facility assessments and generate reports. Proactively identify potential risks and advise Workplace Solutions Manager on the best approach to resolve matters.
• Collaborate closely with construction and maintenance service providers and IRC employees; help bring project to completion.
• Develop and maintain strong professional working relationships with Chanin building management and maintenance contractors to ensure outstanding services are provided in a timely manner.
• Respond promptly to assigned work orders from employees via ServiceNow software application.
• Conducts daily AM and PM sweeps of the office which include restocking and organizing pantries, print stations and meeting rooms.
• In regular communication with Events Associate to ensure conference set-up needs are met.
• Provide proactive support to maintain HQ security system. Coordinates with the Receptionist to create access cards for new employees, retrieve access cards from departing employees, and review data when necessary.
• Assist with incoming/outgoing mail processing and distribution.
• Ship domestic and international packages via FedEx, DHL, and USPS.
• Support inventory management by monitoring supply levels for office, pantry, shipping, and security supplies.
• Assist AV/IT teams to troubleshoot basic equipment problems for audio-visual and conference room communication systems when needed.
• Other related facilities and operations tasks and projects as requested by the Workplace Solutions Manager.

Key Working Relationships:

Workplace Solutions Team, Chanin building management, Global Supply Chain, IT, HR, Department Focal Points, and vendors.

Position Requirements:

1. Bachelor’s degree or equivalent workplace facilities experience.
2. Strong digital literacy: ability to work effectively and accurately with MS Outlook, Word, Excel, PowerPoint, and email. Ability to quickly learn and adapt to a variety of internal applications.
3. Proven attention to details: the ability to process multiple details simultaneously and accurately.
4. Excellent interpersonal and communication skills: self-starter with the ability to successfully interact with a variety of people in a multi-cultural environment.
5. Flexible work demeanor: works productively in both a team environment & independently;
6. Can lift at least fifty pounds up to shoulder height.
7. Has some experience with electrical and mechanical systems.
8. Able to assemble office furniture.
9. Previous work experience in an office service setting.

Working Environment***:*** Standard office work environment. No travel will be required.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.