WFP vacant: IT Operations Business Associate – SCOPE Service Desk Analyst – SC6

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area. University studies in Information Technology field are desirable.

Language: Fluency in both – English and Spanish – oral and written communication.

Experience:

• More than five (5) years of working experience.
• Minimum two (2) years of relevant experience working with Incident management systems.
• Minimum one (1) year of relevant experience working with Cash Based Transfer (CBT) technology platforms or solutions e.g., WFP’s SCOPE, World Vision LMMS etc.

KNOWLEDGE & SKILLS:

• Excellent proactivity and customer service skills.
• Excellent communication skills with all levels of staff.
• Work with minimum guidance, self-taught, tidy and good at documenting.
• Excellent interpersonal, intercultural competencies and team player.
• IT Proficiency in using office application software; and efficiency in using communication applications.
• ITIL Foundation Certification is desirable.
• Full understanding of ITIL principles and processes.
• Based at the Regional Bureau with travel as required