Weston Wood Solutions
We are Hiring!
Join one of Canada’s Best Managed Companies 5 years running!
About Us
Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.
We are one team – we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.
The Role: Sales Support Specialist
We are looking for an experienced Sales Support Specialists to join our team. As a Sales Support Specialist, the incumbent plays an important role in our Company growth by improving our sales process and productivity. This role will be providing direct support to the Sales Team to ensure the department is meeting their sales growth targets with existing and new customers. Working in an organized manner with a high degree of efficiency and in a fast-paced, rapidly evolving environment is critical to meeting customer/sales deadlines.
Your Day-to-Day:
Sales and Customer Support
Create, update and process quotations, sales order confirmations, and price lists
Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
Work closely with the Company’s sales team to manage customer accounts in a manner that projects trust and reliability, and participate in sales meetings
Prioritize customer service and satisfaction, through ongoing and regular communication
Order Fulfillment:
Facilitate smooth execution of sales deliverables Including:
document customer Purchase Orders upon receipt
enter company Sales Confirmations according to SOPs
ensure correct part numbers are selected, and all information is verified with customers
Administration, Analysis and Reporting
Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
Identify opportunities for workflow improvement and control, and assist in implementing changes
Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures that ensure a smooth and timely process for all orders
Fulfill general administrative duties such as filing, faxing, photocopying, and processing etc.
What do you need to succeed?
Must-Have
3 + years’ progressive work experience in an inside sales/ customer support and/or order specialist type role with a proven track record of success is essential
Highly effective communication skills (oral and business writing ), and proficiency in English
Adept with technology, including ERP systems, and advanced level of experience with Microsoft 365 applications, particularly Excel and Word
Excellent interpersonal skills and ability to establish rapport with customers and colleagues
High attention to detail and accuracy, coupled with strong aptitude with numerical data/ math skills
Excellent organizational skills with ability to multi-task and work well under pressure to get things done
Nice-to-Have
Relevant industry experience (Millwork/ Lumber etc.)
Completion of post-secondary education in a related field; preference in Supply Chain discipline or Sales Administration discipline
Hands-on experience with Epicor BisTrack or a similar ERP system
This is a perfect opportunity for someone who is looking to build real career skills, with a strong, stable company. If you take pride in offering terrific customer service, in being a trusted member of the team, and in being a creative, independent problem-solver, this role may be for you.
To apply for this job please visit pivotalhr.fitzii.com.