Welcome Center Casework Coordinator

Job Overview:

The Welcome Center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.

The Welcome Center Casework Coordinator provides trauma-informed services to asylum seekers and migrants, to support a positive initial reception experience. The coordinator provides casework services for clients unable to move onward after 48hrs of arrival at the Welcome Center. This position works to identify client needs and connect them to key services. The role also works closely with clients, colleagues, and external parties to develop service and referral plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position reports to the program manager at the Welcome Center.

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery:

• Provide light-touch case support for asylum seekers at the Welcome Center to ensure timely provision of core services, including client needs assessments, referral screening, psychosocial first aid support for clients in crisis, and vetting clients to receive additional resources when available.
• Develop Standards Operating Procedures and client-centered best practices for the casework services at the Welcome Center.
• Coordinate with community partners such as hospitals, clinics, community-based organizations and other IRC programs to encourage timely internal and external referrals.
• Assist Welcome Center mission by ensuring client find solutions to safely and successfully exit the program.
• Advocate for Asylum Seekers and migrants to receive adequate and timely services.

Documentation, Compliance and Reporting:

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for staff with supervisor.
• Ensure reporting requirements are met in compliance with donor and organizational requirements.

Direct Client Services:

• Ensure all clients receive the full range of services on offer.
• Assess client needs and monitor progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
• Ensure clients comply with rules and responsibilities while they participate in the program and address any incidents involving clients.
• Develop local resources for clients and share contact information across programs.

Other Responsibilities:

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures, and protocols of the agency.
• May train and lead the activities of volunteers.
• Maintain regular contact/stay up to date with external partners in order to conduct efficient referrals to services and resources.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred, equivalent work experience may be substituted.

Work Experience:

• At least two years relevant professional experience in human services field required.
• Experience working in contexts serving asylum seekers and migrants directly strongly preferred.
• Experience with managing caseloads, service planning and implementation in a social services setting preferred.
• Previous program coordination experience preferred.

Demonstrated Skills & Competencies:

• Fluency in written and spoken English required.
• Bilingual ability needed, Spanish highly preferred but other program-relevant languages include Punjabi, Hindi, Russian, Haitian Creole, and Portuguese may be considered.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

• Dynamic and collaborative workspace with regular interactions with ASF clients, volunteers, community partners, and Welcome Center visitors.
• The Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings and weekends with regular contact with ASF clients and volunteers.
• This job is 100% onsite.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.