WARD CLERK

The jobholder will be responsible for the administrative function relating to the ward. They will participate in the reception of patients and relatives in the clinical area and act courteously to all visitors and other service users. The jobholder will work within set routines, policies and procedures/can assist with patient enquiries.

They will possess comprehensive understanding of the multidisciplinary professional working team and have good interpersonal skills.

The post is crucial in the co-ordination of costing information at ward level.

• To ensure appropriate information is available on the ward for patients and visitors.
• To deal with enquires from medical staff and the public concerning admission, discharge and transfer of patients.
• Answer telephone and take messages as necessary and faxing as required.
• Liaise with relatives and hospital staff/other departments.
• Maintain direct communication with patients, appropriately dealing with any issues that may arise.
• The post holder must maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and Data Protection Act.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Gary Denver La Touche Job title: Ward Manager Email address: [email protected] Telephone number: 02089675496