VP Assistant General Counsel Executive Office Legal

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, and asset management. The Legal Department of JPMorgan Chase & Co. is responsible for providing legal services to the Corporation and is organized by practice groups that generally conform to the Corporation’s lines of business (“LOBs”) and corporate staff areas, allowing the legal staff to work closely with specific groups on a daily basis.

Consumer & Community Banking Legal (CCB) – Under the Office of the General Counsel of Consumer & Community Banking (“CCB”), the CCB legal teams provide dedicated strategic and transactional legal support for the various CCB businesses. The legal teams are organized into sub-LOB oriented groups and groups with a horizontal focus, the latter including CCB Regulatory, Operations, Controls & Marketing (“ROCM”). The Complaints and Default Legal Team is a division within ROCM, and it is further divided into teams providing support for various cross LOB legal topics including the Executive Office & Customer Solutions “EOCS” Legal Team.

EOCS Legal – The EOCS Legal Team provides centralized legal support for escalated customer complaints to the Executive Offices within Auto, Card Services, Consumer Banking, Business Banking and Home Lending. EOCS Legal also supports the Consumer Feedback Services and the Enhanced Root Cause teams. Members of EOCS Legal play a key role in the keeping pace with a complex and ever-changing legal environment. The successful candidate will be part of the team driving execution of the core mission of EOCS Legal by responding to regulatory inquiries, mitigating media and litigation threats and creating lasting resolutions for escalated customer complaints with a unique focus on the customer experience. She or he will also advise the client on how to resolve escalations through sensitivity, keen judgment, leadership, guidance, education and communication. The environment is fast paced, often requiring that issues be addressed promptly.

Duties

• Identify, analyze, escalate and solve issues raised in a broad variety of matters.
• Assist in the investigation and response to any customer complaint from regulators, state attorneys general, and other governmental agencies or offices.
• Advise the business as to the risk of those customer complaints raised by state and federal regulators and to handle communications with state attorneys general offices, where necessary.
• Work closely with colleagues in other lines of business or control areas to ensure comprehensive and effective legal and compliance support and issue identification and resolution for CCB.
• Escalate and refer matters, as warranted, to conduct root cause analysis of customer complaints.
• Develop cross-consumer product subject matter expertise
• Develop and provide customer complaint trending and reporting for the businesses, legal and senior management on the progress and milestones of the customer complaint review process.
• Support special projects as needed to support team goals.

Required Skills

• J.D. degree from accredited law school required and at least 5 years’ experience working with legislation or regulation of financial services or other highly regulated industry.
• Must be in compliance with all relevant licensing requirements including the requirements of the jurisdiction where the role will be located prior to commencement of employment.
• Strong management, organization, communication and time-management skills.
• Proven ability to work effectively with team members, peers and senior management.
• Creative problem solver, adaptive to change and attentive to details.
• Ability to digest complex materials across a broad range of areas.
• Strong research and writing skills.
• All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.

Preferred Skills

• Prior experience in financial services regulation, particularly regarding federal and state regulation of consumer financial products.
• Working knowledge of key consumer laws, such as FDCPA, TCPA, FCRA, TILA, ECOA, Regulation E, and the UCC.
• Prior experience working with business areas such as Compliance, Controls and Risk Management.
• Strong Excel and PowerPoint skills.

The preferred location for this position is Columbus, OH and Chicago, IL.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans