Volunteer Engagement & Relations Coordinator

All Hands and Hearts is a disaster relief nonprofit. Our program bases are located in the communities we serve, and staff members live in communal environments. Strict controls will be maintained to promote health and safety at all times, however, there is potential for exposure to SARS-CoV-2 virus.

We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers, therefore we require all of our on program staff members to be fully vaccinated against COVID-19. To be considered for this position you must be fully vaccinated. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received either a single-shot vaccine or both doses of a two-shot vaccine, and two weeks have elapsed since the final dose.

The start date for this position is mid-April/ beginning of May 2022.

To us, diversity is acknowledgment, promotion, and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities (or lack thereof), points of view, and socioeconomic statuses can fit in with us. Through our stance on diversity, we unite individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist—yet, it’s respect for humanity that drives us forward every day. Everyone is welcome.

Position Purpose

A versatile position within a dynamic non-profit organization that provides relief to survivors of natural disasters. This position is responsible for managing and supporting volunteers while on program, promoting peer-to-peer fundraising among the volunteer population and facilitating a positive, productive and impactful volunteer experience. The position is also responsible for overseeing the base management team.

Reporting Relationships

• Reports to Volunteer Relations and Engagement Managers
• Roles reporting to position N/A
• Approximate number of reports N/A

Essential Functions

• Coordinate the arrival and departure schedules of all residential and day volunteers in liaison with the Logistics Coordinator to match the needs of the work
• Update and manage the volunteer tracking database daily
• Manages communication with incoming volunteers and provides assistance and guidance where necessary including promoting fundraising
• Ensure all new volunteers are settled, oriented and have completed all the relevant paperwork
• Conduct exit interviews with departing volunteers, and communicates this feedback to the program staff as well as the Volunteer Coordination Manager
• Recruit, train and schedule volunteer base managers as needed
• Provide day to day direction and feedback to base managers
• Responsible for meeting a monthly fundraising target through active communication and promotion of fundraising.
• Implement the Volunteer Engagement Strategy in a positive and authentic way, with the volunteer experience at the forefront.
• Provide direct support to volunteers and staff to assist them with setting up and managing their personal fundraising pages.
• Communicating regularly the importance and impact of volunteer fundraising on the work that we can complete. Motivate, empower and inspire volunteers to fundraise and advocate for the program.
• Develop, organize and oversee on-site fundraising activities and events.
• Update and maintain the tracking systems of cash and in-kind gifts on program as well as personal fundraising pages.
• Compile and deliver accurate weekly and monthly financial reporting to the Volunteer Engagement Manager.
• To be considered for this position you must be fully vaccinated. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received either a single-shot vaccine or both doses of a two-shot vaccine, and two weeks have elapsed since the final dose.
• Perform other duties as required

Financial Responsibilities

• Is this position responsible for the operating budget of the associated department? No
• Does this position have any other financial responsibilities? No

Position Requirements

Education High School Diploma

Related Experience Previous experience working with All Hands and Hearts or with an organization managing logistics. Volunteer experience and international travel experience preferred.

Special Competencies/Certifications Spanish-speaker preferred. Must have good written and oral communication skills. Must be confident working with Microsoft Office, Google Suite, and Salesforce. Needs to be well organized and able to prioritize and manage multiple concurrent tasks. Strong leadership skills with a proactive approach to identifying and solving problems. Able to manage a large workload and perform in a fast-paced environment.

Work Environment/Conditions Communal living environment. High-stress situations.

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.