Volunteer Coordinator

About Food Bank of the Rockies

Founded in 1978, Food Bank of the Rockies was originally known as the Colorado Food Clearing House. Operating from a 900-square-foot schoolroom in northwest Denver, the fledgling organization collected bread from a nearby Safeway store, our first food donor, and distributed it to Little Sisters of the Poor, our first partner agency. Today, Food Bank of the Rockies has extended its reach across northern Colorado, providing food and supplies to more than 800 hunger-relief programs.

Since 1978, Food Bank of the Rockies has provided more than 700 million meals for people in need. So far in 2021, through our direct service programs and partners, we have distributed over 66 million pounds of food, the equivalent of nearly 54 million meals annually or 226,000 meals every day to children, seniors and families in need. Food Bank of the Rockies is a member of Feeding America and of Feeding Colorado, a consortium of the five food banks operating in Colorado.

Food Bank of the Rockies has a staff of 180 employees at distribution centers in Denver, Wyoming and the Western Slope.

Summary

The Volunteer Coordinator serves as the frontline liaison for Food Bank of the Rockies volunteers on a day-to-day basis and is responsible for coordinating meaningful experiences and organizing and strengthening relationships to ensure meaningful experiences for individual and corporate volunteerism and engagement.

Essential Functions:

VOLUNTEER RECRUITMENT, RETENTION AND TRAINING

• Coordinate designated aspects of Food Bank of the Rockies community engagement to leverage increased engagement through corporate and business volunteerism.
• Act as volunteer liaison for corporate volunteer groups.
• Ensure excellent volunteer experiences by handling incoming calls, scheduling and confirming corporate groups.
• Coordinate with the Director of Community Engagement, Corporate Relations Manager, and Lead Volunteer Coordinator in the creation and implementation of a corporate volunteer program. Including:
• Create an action plan for each corporate or business volunteer group including but not limited to, volunteer & giving history, matching gift information, board affiliations and social media requests.
• Maintain a monthly corporate group calendar that highlights giving history
• Research corporate volunteer group’s matching gift programs.
• Encourage Volunteer Shift Sponsorship and Virtual Food Drive engagement with corporate groups.
• Assist in the execution of a detailed volunteer experience plan while garnering feedback from volunteers to ensure excellence in volunteer experiences at all levels.
• Troubleshoot any issues that arise involving volunteers. Recommend strategies to reduce or eliminate future issues.
• Represent Food Bank of the Rockies at corporate volunteer fairs.
• Assist in the execution of a formal volunteer recognition program.
• Support the Special Events and Promotions team in coordinating volunteers for the Volunteer Outreach Team, which includes volunteer training and recruitment for third party events.
• Maintain proper data entry techniques to ensure proper documentation of volunteer time.
• Provide coverage for absences or vacancies as needed.
• Other duties as assigned or delegated

COMMUNICATION

• Create excellent first impressions of Food Bank of the Rockies by providing welcome and orientation for volunteers, which includes mission overview and safety rules.
• Excellent and timely pre and post shift email communication to volunteers outlining policies, expectations, stewardship, and soliciting feedback about the volunteer experience.
• Recognize that volunteers are an integral part of development and having a positive volunteer experience is an important component of the development strategy at Food Bank of the Rockies.
• Participate in overall planning and execution of strategy as it pertains to volunteers.
• Create a pipeline for all incoming corporate and business volunteers for integration into the department’s overall fundraising strategy.
• Coordinate the flow of incoming volunteers with internal departments for daily assignments.
• Coordinate with the Director of Community Engagement and Marketing team to create/produce written and visual promotional materials/newsletters aimed at recruiting and recognizing volunteer efforts.
• Provide support to the Volunteer Operations team to implement safety plans for volunteers; track volunteer injuries and serve as a representative on the Safety Committee.
• Review daily, weekly and monthly volunteer needs with the volunteer, operations and inventory and receiving teams.
• Create volunteer surveys and oversee distribution and data collection.
• Must be able to effectively communicate/interact with internal and external customers. This includes meeting all appointments as scheduled.

RECORDKEEPING

• Maintain Food Bank of the Rockies Volunteer Management Program (VolunteerHub) including volunteer records, schedules, files and reporting requirements.
• Actively maintain moves management best practices in donor database, as they relate to corporate and business volunteers.
• Records and produces monthly reports tracking volunteer shifts and hours

Required Knowledge, Skills, and Abilities:

• Ability to represent Food Bank of the Rockies in a positive manner with professional poise and work effectively with a wide range of constituents
• Demonstrates compassion and sensitivity to vulnerable populations
• Excellent organizational, time management and follow-through skills
• Self-directed and results-oriented
• Proactive and independent problem solver
• Exercise independent judgement, think critically and strategically, collaborate with others across multiple locations and follow-through to execute projects and program requirements
• Must have strong organizational, multi-tasking and critical thinking skills
• Strong customer service orientation
• Ability to communicate persuasively and articulately both verbally and in writing

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods, walking intermittently
• Using office equipment such as computer, mouse, keyboard, printer
• Indoor office environment, frequently; outdoor work environment occasionally.
• Ability to stand, walk, sit, use hands to handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop kneel, crouch or crawl, talk or hear and taste or smell
• Occasionally lift or move up to 25 pounds
• Use specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Required Qualifications:

• High school diploma or equivalent required; Bachelor’s degree a plus; or equivalent work-related experience.
• Vaccinations for COVID-19. If not vaccinated, weekly testing will be required.
• Minimum 2 years’ experience working in customer service roles
• Ability to learn and adhere to HIPAA laws and compliance (sensitive and confidential information)
• Prior experience working and/or volunteering in a nonprofit environment strongly preferred
• Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level; bilingual a plus
• Extensive experience using Microsoft Office Suite and online technologies (preferred)
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred
• Must have reliable transportation

Expected Hours of Work:

This role is considered full-time working approximately 40 hours per week and is eligible for overtime for any hours worked over 40 in a workweek as approved by the supervisor. Work schedule is 7:45am-4:15pm Monday through Friday, occasional evenings and Saturdays. Local travel mostly, occasional overnight trips including to Denver distribution centers are required.

Compensation:

Salary: $17 – $19

Benefits:

Medical, Dental, Vision

401(k) retirement

Paid Time Off

Paid Holidays

Volunteer Hours