Volunteer Coordinator

POSITION SUMMARY:

HIAS seeks a Volunteer Coordinator to support HIAS’ legal team in Silver Spring, Maryland by administering, managing and expanding the reach of HIAS’ in-house volunteer program within the broader Social Services program. The volunteer program connects individual legal clients and their families with trained, community volunteers to help navigate access to medical and social services, educational and employment opportunities, interpretation and translation services, attending appointments related to the clients’ legal cases, to build community, and other services. Program client participants include asylees, SIVs, asylum seekers and other Forcibly Displaced Persons (FDPs) in the greater Washington, DC area. The Volunteer Coordinator will match clients to individual volunteers or volunteer teams according to the clients’ particular needs and the volunteers’ skills.

This person directly reports to the Assistant Director, Social Services and supports the Avodah Fellow, working collaboratively with HIAS’ Legal Services team and the Community Engagement team to recruit, train and mentor volunteers drawn from the greater Washington, DC area.

ESSENTIAL FUNCTIONS:

• Maintains the current volunteer program and works closely with the legal team to develop new volunteer-based projects to better serve HIAS’ legal clients.
• Supports the Avodah Fellow.
• Performs volunteer outreach, recruitment and interviews prospective volunteers to determine their level of commitment, area of interest and expertise.
• Facilitates volunteer-client matches, including career mentorship and English language instructors.
• Manages relationships with volunteers, including providing training, support and regular guidance.
• Creates outreach materials for individuals and partner organizations, including collaboration with legal and program staff on orientation materials and greater DC area specific volunteer training curricula.
• Develops and maintains a volunteer database, tracking for client needs and other records.
• Conducts periodic reporting of in-kind donations and updates volunteer service records.
• Responsible for regular email and phone communication with current volunteers.
• Assists with the implementation of HIAS’ volunteer program standard operating procedures, including invitations to volunteer information sessions, interviews, trainings and regular upkeep of Better Impact, HIAS’ online volunteer management software.
• Brings commitment and integrity to accomplishing HIAS’ mission and goals in this and other duties as assigned, and commits to personal and professional implementation of HIAS’ core values.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree.
• 2-3 years of experience working in a non-profit environment (internships and substantial volunteer experience counts).
• Fluency in Spanish preferred; fluency in other languages positively considered.
• Excellent interpersonal skills; ability to coordinate volunteers of various demographics.
• Organized, thorough and efficient work ethic, while also being able to work with clients of a range of backgrounds with sensitivity to culture, trauma history, age and other vulnerabilities.
• Knowledge of refugee resettlement and/or asylum process and trauma-informed care (TAC) preferred.
• Self-directed and ability to work autonomously.
• Attention to detail.
• Personality that enjoys interacting with many people each day from a wide range of backgrounds.
• Occasional weeknight and weekend service provision, especially during the volunteer recruitment cycle.
• Valid U.S. driver’s license preferred.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.