VOLUNTEER AND OPERATIONS COORDINATOR

Position Purpose

A versatile position within a dynamic nonprofit that provides relief to survivors of natural disasters. The position is full-time for the duration of the response program. Responsible for overseeing base operations to deliver efficient and effective logistical support to the program teams and to support the coordination of volunteers.

Reporting Relationships

• Reports to Program Director
• Roles reporting to position: Base Manager
• Approximate number of reports: 1

Essential Functions

• Provides supportive leadership, management, and overall organizational planning to general operations of the program.
• Oversees and manages an efficient and effective program (base operation, financial management, volunteer coordination and engagement, base logistics, etc.), to support successful project outputs.
• Coordinate arrival and departure schedules of all volunteers, communicate with field team on updated volunteer numbers, work with Volunteer Coordination managers to manage and update Salesforce volunteer tracking database.
• Provide pre arrival information to incoming volunteers, conduct base tours, ensure paperwork is signed, and ensure volunteers are settled and oriented on base.
• Support in ensuring volunteers are adhering to AHAH code of conduct.
• With the support of the Response Manager and Program Director, review and update Emergency and Evacuation Procedures, and Health, Safety, and Security protocols.
• Work with local partners and create collaboration between us and their organizations.
• Responsible for ensuring appropriate communication, training, and rehearsal of contingency plans and organizing periodical risk assessments.
• Review, update, and conduct program orientation with the Program Director.
• Recruit, train, and work with base managers to help support an effective base operation.
• To be considered for this position you must be fully vaccinated. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received either a single-shot vaccine or both doses of a two-shot vaccine, and two weeks have elapsed since the final dose.
• Perform other duties as required.

Financial Responsibilities

• Is this position responsible for the operating budget of the associated department? No
• Does this position have any other financial responsibilities? Yes

Support PD in reviewing overall program budget compliance and work with base manager to ensure appropriate spend on base needs including food budget.

Position Requirements

• Education Bachelor’s degree or equivalent training and experience in relevant field.
• Related Experience A minimum of one years’ experience working in a disaster response context, preferably with AHAH. Previous All Hands and Hearts, AmeriCorps, or Peace Corps experience preferred. Previous work with volunteers and program coordination preferred.
• Special Competencies/Certifications Good written and oral communication skills and confidence working with Google Suite, Microsoft Office, particularly Word and Excel. Applicants need to be well organized and have a flexible approach to managing multiple tasks, prioritizing them appropriately, and outstanding leadership and delegation skills. The individual is able to manage a large workload and perform in a fast-paced environment.
• Work Environment/Conditions Communal living environment; High-stress situations.

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.