VN 2024/038 SV Medical Assistant – G5 – OYFT

POST DESCRIPTION

SECTION 1

Position Information

Position Title: Medical Assistant

Position Grade: G5

Duty Station: San Salvador

Position Number:

Job Family: Migration Health

Organizational Unit: MHD

Is this a Regional, HQ, MAC, PAC, Liaison Office, or a Country Office based position? Country Office

Reports directly to: 1st Senior Medical Assistant, 2nd Migration Health Data Reporting Officer

Number of Direct Reports: n/a

SECTION 2

Organizational Context and Scope

Under the overall supervision of the Chief of Mission, Chief Migration Health Officer and the direct supervision of the Migration Health Data Reporting Officer, the incumbent will be based in San Salvador and will have the following duties to support the required routine tasks in connection with the health assessment and pre-departure medical procedures to ensure that identified refugees are medically fit to migrate in accordance with the medical/health requirements of the United States of America.

SECTION 3

Responsibilities and Accountabilities

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.

1. Assign medical services and organize medical schedule appointments with the Panel Sites for USRAP cases.

2. Assist the IOM Physicians by flagging the cases with medical conditions from MIMOSA before the pre-departure medical procedures.

3. Track all refugees undergoing Tuberculosis screening (sputum smears and cultures) and Tuberculosis treatment. This includes tracking the follow up sputum examination, chest X- ray and follow up physician examination.

4. Undertake quality checks of all completed medical files in MiMOSA IAP from non-IOM Panel Physicians and flag the QC issues to IOM Physicians/Migration Health Data Reporting Officer.

5. Provide assistance to Panel Sites for any issues with the MIMOSA system..

6. Review systematically the Vaccination Report, validate in coordination with the clinic the doses administered and flag any issues to direct supervisor. Coordinate appointments for applications of missing vaccines.

7. Ensure that every follow up action requested by the Chief Migration Health Officer, Migration Health Reporting Officer and Senior Medical Assistant is carried out in a timely manner.

8. Develop tracking mechanisms and Reports for various cases and case scenarios in MiMOSA and Excel.

10. Assist in the communication process between Panel sites, specialists, laboratories and RSC related to medical examination, pre departure specialist evaluation and pre-embarkation checks.

11. Provide statistics to Senior Medical Assistant/Migration Health Data Reporting Officer regularly and as required.

12. Provide timely input to the supervisor for updating the SOPs.

13. Ensure security, order, and confidentiality of all interactions as part of the collaborative relationship with applicants, partners and health professionals.

14. Schedule the Pre-Embarkation Check in coordination with Operations staff and the clinics and provide support as required for the good development of the activity.

15. Any other tasks assigned by supervisors.

SECTION 4

Required Qualifications and Experience

EDUCATION

• University Degree with at least three years of relevant working experience.
• University degree Social Science or Health major (is an asset)

OR

• Secondary School Diploma with at least five years of relevant working experience.
• Certificate in IT/Data entry is an advantage.

EXPERIENCE

• Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
• Knowledge of data management principles.
• Knowledge of customer care.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.

SKILLS

• Fluency in English; able to write e-mails and reports coherently in a timely manner
• Attention to detail and ability to organize
• At least an intermediate level of MS office skills;
• Analytical skills;
• Strong interpersonal and communication skills
• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities

SECTION 5

Languages

REQUIRED

Fluency in English & local language is required (oral and written).

SECTION 6

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

1. Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
2. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
3. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
4. Courage: Demonstrates willingness to take a stand on issues of importance.
5. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators – Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.