VN 2023/055 SV – Senior ITC Assistant G6 – OYFT – RMU – 2 positions

Vacancy Notice

Open to Internal and External Candidates (2 positions)

Position Title: Senior ITC Assistant

Duty Station: San Salvador, El Salvador

Classification: General Service Staff , G6

Type of Appointment: One Year Fixed Term with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: December 1st , 2023

Reference Code: VN2023/055 SV

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context

Created in 1951, the International Organization for Migration (IOM) is the leading international organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners. IOM’s work is to contribute to the orderly and humane management of migration; promote international cooperation on migration issues; help find practical solutions to the challenges posed by migratory movements and offer humanitarian assistance to migrants.

The International Organization for Migration (IOM) is the UN Migration Agency. With 173 member states it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government and civil society to:

1. Assist in meeting the operational challenges of migration and mobility
2. Advance understanding of migration issues
3. Encourage social and economic development through migration; and
4. Uphold the human dignity and well-being of migrants and mobile populations.

IOM is committed to a diverse and inclusive environment. Internal and External candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Under the overall supervision of the Senior Regional Resources Management Officer and the direct supervision of the ICT Officer, the successful candidate will be responsible for overall assistance and daily technical support to users for information management tools and technology infrastructure of the Country Office in IOM El Salvador. The incumbent has to be competent in the technical aspect of desktop trouble shooting and user orientation.

Core Functions / Responsibilities:

He/she will:

• Monitor that all helpdesk queries are answered appropriately via email, telephone call or in person.
• Support and coordinate the activities of the ICT Unit in El Salvador, ensuring that all requests are addressed timely and accurately, with an efficient allocation of resources.
• Install systems, network components and software (Windows 10, Windows 11/ Windows server 2016/2019, MS Office 2016/2019 and in house produced software) and also configure Microsoft Office 365 services; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints.
• Assist in the installation, operation, and administration of network components, which will include Cisco Routers, Meraki Firewalls and Switches among others.
• Monitor systems and networks (LAN, WAN) and perform essential maintenance such as server controls, data integrity tasks (back-up, disk space etc.)
• Install and configure the IOM’s corporate applications including SAP, Amadeus and Mimosa Web.
• Participate in problem solving, provide support and assistance for use of office technology (including but not limited to Microsoft Windows 10 and Windows 11, Microsoft Office 365, Adobe Acrobat).
• Install and re-locate the unit’s hardware and coordinate equipment servicing.
• Make sure all computer purchases are licensed with all standard software and coordinate with COS Unit for all IT equipment requested by all programs and schedule the delivery of the equipment to the Sub Offices.
• Update software inventory and inform all programs about the number of software required for their sections.
• Monitor the regular daily data protection system (backup), put remote tapes, check the status of the backup and report to the specialist if there is any problem.
• Provide specialized ICT support and conduct planned/unplanned duty travels when necessary.
• Participate in the Internet Service Provider (ISP) selection process and in the sourcing of vendors, analyzing bids and selection of successful provider.
• Support and maintain the mission’s communication systems/equipment including, landlines, mobile lines, PABX, VOIP Services, Internet access, video conference services, all other communication related matters.
• Secure the implementation of standard IOM ICT policies and guidelines, with regards to network systems, IT security, software licensing, telecoms, and ICT procurement.
• Install, operate, and administer the security for the various system and network components, including protection against viruses, access to email and Internet, relational database management systems and implementation of ICT disaster recovery services by setting up security systems: anti-virus, backup routines, access controls, firewall and physical security.
• Carry out the regular updates of the antivirus database and the distribution of the updates to all the workstations.
• Develop and provide training to all ICT users to facilitate productive use of existing and new systems developed.
• Maintain regular updates to the technical documentation for the voice and data networks.
• Supervise ICT staff/interns as required.
• Perform such other related duties as may be assigned.

Education and Experience

• Bachelor’s degree or equivalent, or higher, in computer science, electrical engineering with at least four years of relevant professional experience.
• Master’s degree or equivalent will be an advantage.
• Holder of CCNA, MCITP Microsoft Certified IT Professional (Windows/ Exchange Server) and/ or MCSA/MCDBA/ MCSE certifications an advantage
• Experience with Networking (TCP/IP, routing, switching), network services (active directory, DHCP, DNS, WINS), operating systems at workstation (, Windows 10, Windows 11) and server level (Windows 2016/2019), messaging (Outlook 365, Exchange online, Intune,).
• Extensive knowledge of: Windows 2019 server software in a multi-site environment, TCP/IP, Proxy and Cisco Router Configuration, Office 365.
• Experience with HP/Compaq, IBM, Cisco and Siemon equipment
• Experience in Web site development and administration is an extra advantage
• Ability to design and configure networks
• Experience in working in an international organization

Skills

• Strong communication, organizational and interpersonal relationship skills;
• Hard working, good team player, dedicated, ability to monitor and follow up on pending matters;
• Ability to meet deadlines and work under pressure with minimum supervision;

Languages

Thorough knowledge of English and Spanish (oral and written)

Required Competencies

The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assume responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction.