VN 2023/037 SV – National Project Officer (Communications) NOB – 1 Posición – RSC

Vacancy Notice

Open to Internal and External Candidates

(1 position)

Position Title: National Project Officer (Communications)

Duty Station: San Salvador, El Salvador

Classification: National Officers , NOB

Type of Appointment: One Year Fixed Term with possibility of extension

Closing Date: July 6, 2023

Reference Code: VN2023/037 SV

Establishedin1951,IOMisaRelatedOrganizationoftheUnitedNations,and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOMisdedicatedtopromotinghumaneandorderlymigrationforthebenefitofall.Itdoessobyprovidingservices and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Deputy Project Manager and direct supervision of the Project Coordinator, Communications, the successful candidate will be based in San Salvador, El Salvador and will have the following duties and responsibilities:

Core Functions / Responsibilities:

• Supervise daily RSC Latin America communications activities related to case consultation, the information center and/or public affairs, including hiring, providing training, assigning duties and giving feedback on team member performance on a regular basis to ensure high quality work and the accurate completion of communications duties.
• Provide technical assistance, guidance and information on changes to workflows and procedures to staff members in accordance with the Refugee Processing System (START), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
• Act as contact point between RSC communications staff in the assigned area(s) and RSC management. Promote clear and positive communication between various RSC staff handling communications activities by encouraging dialogue between supervisors. In coordination with the Project Coordinator, collaborate with wider IOM El Salvador and IOM El Salvador counterparts on case issues. Keep management well informed of achievements and challenges.
• Use reports to monitor the RSC Latin America pipeline and work with management to take appropriate action to address relevant processing delays or backlogs related to communications activities. As needed, assist with urgent and sensitive cases at any stage in the pipeline to help ensure they are processed effectively and efficiently.
• In coordination with colleagues and under the close supervision of the Project Coordinator, maintain strong contacts with external partners, including the Refugee Processing Center (RPC) and the United Nations High Commissioner for Refugees (UNHCR) on communications issues as needed.
• Gather relevant statistics for the purpose of generating weekly activity and other reports. Report regularly to the Project Coordinator, Senior Project Coordinator, Remote Sites, Deputy Project Manager and Project Manager on relevant activities, problems and solutions related to the communications workflows and pipelines.
• Under the supervision of the Project Coordinator, represent RSC Latin America at meetings as needed, including with US and UN officials. Prepare reports, briefings, background information, narratives and statistical reporting as necessary and required.
• Ensure the data integrity of RSC Latin America records in the START database in relation to communications. Identify and utilize new tools to improve the quality of information entered into and extracted from START.
• Maintain and promote the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
• Support the overall development of RSC Latin America by suggesting potential improvements to processing activities.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• Master’s degree in social science, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant professional experience, or;
• University degree in the above fields with four years of relevant professional experience.
• Experience communicating with legal representatives is an advantage.
• Knowledge of USRAP program implementation and familiarity with IOM’s administrative, financial, and business rules and practices is desirable.

Skills

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
• Demonstrated proficiency with the Refugee Admission Processing System (START);
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.

Languages

• Thorough knowledge of English and Spanish (oral and written)

Required Competencies

The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

MANAGERIALCOMPETENCIES – Behavioural indicators – Level 2**

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and
• communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.