Phone Associate – Work from Home

Main Objective

Address and solve customer issues or concerns in a timely, delightful and accurate way
Contribute ideas and feedback with the goal of continuously improving the customer experience

Essential Duties And Responsibilities

Manage incoming customer service inquiries via phone
Identify and assess customers’ needs to achieve satisfaction
Provide accurate and complete information as well as appropriate solutions and alternatives based on existing policies to ensure resolution
Document customer interactions and process requests as required

To Be Successful You Must

Have strong verbal and written English communications
Enjoy working with others on a team
Experience in a Customer Support environment is a huge plus
Research-oriented and Process-Oriented
Can work with minimal supervision
Average MS Excel Skills

Technical Requirements

Good computer setup with Chrome browser (Company laptop provided once endorsed to production)
legitimate Windows 10 OS
minimum of 8GB RAM
minimum processor: Intel: i3 7th gen, Intel: i5 4th gen, AMD: A8 – 5000 series and higher, AMD Ryzen 3 series – 2200 G and higher
Stable high-speed wired internet connection (at least 10-20Mbps)
Install a centralized device management software (company provided) to your computer for account security purposes
A stable power supply in your area
Noise cancellation headset

To speed up and easier application process, please ensure that these requirements are available:

HR & Payroll Requirements

SSS ID/number
HDMF ID/number
Philhealth ID/number
Tax Identification Number
NBI clearance required (to follow. We run a quick BG check to initially onboard a candidate, and full employment is subject to the results of the full background check and NBI clearance result)