Visa Application Centre Agent

TLScontact is looking for our new Visa centre based in Lagos, Nigeria a talented Visa Centre Agent.

Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

·Handle day-today Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion, and checking of applications, obtaining bio-metric data and other documentation

·Proposal & Sales of Added Value Services (AVS) to Visa Applicants

·Following an established and defined filing and administration process, guided by a computer-based system

·Ensure engagement with applicants, provide a first-class service and positive customer experience

·Flag to Management/Supervision applications that may give rise to concern

·Handle customer complaints assertively, and efficiently

·Support initiatives to support the ongoing improvement of business performance

Those missions are subject to evolution depending of the business needs.

Essential Requirements:

Minimum of 1-year customer-facing customer service experience

-Good level English. Other languages are a plus

-Robust knowledge of customer service techniques and principles

-Demonstrable experience in a customer service role engaging direct liaison with the public

-Working in a fast-paced and at times highly pressured environment

-Competent technology skills with MS Office

Desirable Requirements:

·Experience in a Public Sector / Government client working environment / Visa Application Business

·Experience of working abroad and / or in an international organization

Who we are:

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

If you are available and ready to start a new challenge apply now!