Virtual Loan Officer (Bilingual – Spanish preferred)

STCU is a growing regional organization rated one of the top-performing credit unions in the nation, and named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners committed to working hard, with a fun-loving attitude and a desire to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

Job Description

The Virtual Loan Officer assists both existing and new members to originate consumer and small business loans via the Virtual Lending Channel. This position seeks opportunities to bring existing loans over to STCU, as well as cross-selling payment protection and GAP products.

• Assist members with inquiries from the Virtual Lending channel by providing accurate, timely response, in alignment with job standards and procedures.
• Perform all loan origination and closing duties, by reviewing credit reports, preparing loan documents, title paper work, and complete funding processes.
• Prepare loan documents for funding and notary by coordinating with branch staff for successful closing.
• Demonstrate our Core Values by providing members financial direction to assist in meeting their current and future financial needs with the appropriate products and/or services.

Other Essential Functions

• Meet all department expectations regarding loan production, availability, and the cross-selling of payment protection, GAP and rescued loans.
• Provide ancillary credit union product information to members and present the benefits of coverage in a knowledgeable and thorough manner.
• Seek opportunities and make recommendations for enhancements and efficiencies within the department.

Qualifications

Education: High school diploma or equivalent required. Some college preferred.

Certifications: National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.

Job Experience: Minimum three years’ experience of consumer lending in a financial institution is required. Previous experience in call center or sales related position and previous coaching, mentoring or training experience is preferred.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word and Excel.

Other Skills: Strong written and verbal communication skills, including ability to work well with members and staff in a tactful and professional manner in person and on the phone.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Additional Information

Please review our website for more information at www.stcu.org/careers.